Customer Operations Specialist

4 weeks ago


Austin, Texas, United States Digital Pharmacist Full time

Summary of Job:

The Customer Operations Specailist will leverage their knowledge and practical understanding of Payment/Invoice systems such as Chargify, , and Salesforce CPQ/Billing as it relates to invoice generation, product configuration, payment reconciliation and improvement for a rapidly evolving SaaS organization. This position will be based out of our Austin, TX office and is a hybrid role that will work 2 days per week in the Austin office.

Description of Job Duties:

Maintains, and distributes accounting documents, records and reportsProcesses payments via multiple channels such as Chargify, Salesforce and Handles communication both written and via telephone regarding payment and compensationMatches the corresponding payment reports to participant records with all supporting documentationInvestigates and resolves problems associated with processing of paymentsAssists with monthly status reports, and monthly closingsCoding invoices, vouchers, expense reports, check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into payment softwareWork with customers that are late or defaulted on paymentsReceives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate personsExcellent organizational and time management skills to manage multiple tasks and meet deadlinesExcellent interpersonal communication and critical thinking skillsSupport deployment and post-implementation testing/validation of configuration changes and releases for new products within Salesforce/ChargifyPartner with business stakeholders and project managers to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needsFocus on user experience, solving business issues and ensure data accuracy across the systemPerform month-end support dutyOther duties as assigned

Required Skills and Experience:

2 - 3 years of experience in Accounts Payable or general accounting experienceHigh degree of intellectual curiosity to expand knowledge base and put learning to action with the aim of impacting the top and bottom line of the businessStrong service and solutions oriented approachComfortable working with cross functional teams in Sales, Customer Success and FinanceHave ability to work independently with minimal supervisionExcellent verbal and written communication and the ability to interact professionally with

  • Austin, Texas, United States TRNSACT Full time

    Customer Onboarding Specialist at TrnsactLocation: RemoteDepartment: Customer SuccessType: Full TimeMin. Experience: 2 yrs ExperienceAbout Trnsact:TRNSACT is a leading technology company revolutionizing the way businesses engage with financial transactions online. Our platform offers a seamless, secure, and efficient equipment buying experience for...


  • Austin, Texas, United States UL Solutions Full time

    JOB DESCRIPTIONAs a Senior Customer Marketing Specialist you will be instrumental in UL Solutions efforts in delighting and engaging our existing customer base. This role will be responsible for developing and executing customer marketing strategies to drive customer retention, loyalty, and advocacy.RESPONSIBILITIESDevelop a deep understanding of our...


  • Austin, Texas, United States Siete Family Foods Full time

    Pop Quiz: Which song is your anthem? A. "Happy" by Pharrell Williams B. "Walking on Sunshine" by Katrina And The Waves C. "Lovely Day" by Bill Withers If you answered, "All of the above" you might be our ideal candidate for our Customer Delight Specialist position. Aside from having some pretty joyful taste in music, you also radiate positivity-like...


  • Austin, Texas, United States Navan Full time

    Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real-time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical...

  • IT Support Specialist

    1 month ago


    Austin, Texas, United States Gensler Full time

    Your RoleGensler, a globally recognized Architecture and Design firm, is seeking an IT Support Specialist to join the Austin office. The position plays an integral role in daily business interactions. The ideal candidate is a personable and polished individual with a strong desire to learn and grow. They also have a fundamental passion for client...

  • Office Specialist VI

    2 weeks ago


    Austin, Texas, United States St Edwards University Full time

    Housing Assignments and Office Specialist (Office Specialist VI)Residence LifeSt. Edward's University of Austin, Texas invites applications for the position of Housing Assignments and Office Specialist (Office Specialist VI). The position reports to the Assistant Director, of Housing and Administration and provides support in the coordination of housing...

  • IT Support Specialist

    2 weeks ago


    Austin, Texas, United States Motion Recruitment Full time

    Leader in their industry, our exciting global SaaS construction platform client seeks a contract IT Support Specialist. This is an onsite position located in Austin, TX.We're looking for an IT Support Specialist to provide world-class service to our colleagues across all client locations. In this role, you'll drive employee productivity by equipping and...


  • Austin, Texas, United States Atlassian Full time

    ResponsibilitiesGrowth Customer Advocates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Atlassian cloud solutions can make them successful in their goals. Since we work at scale, we want the Growth CAs to be a champion for their customers, providing feedback to our product &...

  • Contract Specialist

    1 month ago


    Austin, Texas, United States Department Of Homeland Security Full time

    Summary This position will be supporting Region Six in the Texas Hurricane Harvey Recovery Office by providing Contract Specialist services.This announcement is part of a Region Six Hiring Event. Duties What will I do in this position if hired?In this Contract Specialist position, you will work support Region Six's contracting needs, cradle to grave.Typical...


  • Austin, Texas, United States HCA Healthcare Full time

    Description IntroductionWe are seeking a(an) Clinical Operations Manager with St Davids Care Partners to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with usBenefitsSt Davids Care Partners, offers a total rewards package that...


  • Austin, Texas, United States SalsaMobi Full time

    Job DescriptionSalsa, LLC. seeks f/t Marketing Specialist for their Austin, TX location.Duties: Collect and analyze data on international customer demographics, preferences, and needs to identify potential markets and factors affecting software needs and demand. Conduct research on consumer opinions and marketing strategies, collaborating with potential...


  • Austin, Texas, United States KIPP Texas Public Schools Full time

    Job DescriptionThe OpportunityThe School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class...


  • Austin, Texas, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this Emergency Management Specialist (Mitigation) position, you will provide support to the Hazard Mitigation branch of the Texas Integration and Recovery Office.Typical assignments include:Preparing reports and written documents. Interfacing with the Planning Section to track hazard mitigation tasks and progress....


  • Austin, Texas, United States Encore Event Technologies Full time

    Position OverviewThe Inventory Control Specialist will be responsible for improving all aspects of inventory control and accuracy within warehouse operations. This role will report into the Director, Warehouse Operations.Key Job Responsibilities Inventory Management Organize and maintain accurate inventory, reconciling inventory discrepancies. Perform...


  • Austin, Texas, United States KIPP Texas Public Schools Full time

    Job DescriptionThe OpportunityThe School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class...


  • Austin, Texas, United States Canva Full time

    Company DescriptionJoin the team redefining how the world experiences designHey, g'day, mabuhay, kia ora,你好, hallo, vítejteThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Job DescriptionWhat you'd be doing in this roleAs Canva scales...


  • Austin, Texas, United States Epicor Full time

    General informationOffice (s)Austin, TX, Minneapolis, MN, Philadelphia, PADate PublishedThursday, April 25, 2024CountryUnited StatesJob ID24135FunctionHRRecruiterSaben, CarlyDescription & Requirements Global Mobility Program Specialist | HR We are seeking an experienced Global Mobility Program Manager to lead our immigration program, ensuring compliance and...


  • Austin, Texas, United States Atlantic Aviation FBO Services, Inc. Full time

    Why You'll Love This JobDid you ever want to work in aviation but didn't know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career? If so, Atlantic Aviation just may...


  • Austin, Texas, United States Capstone Search Group Full time

    About the RoleDynamic organization with a 140-year history of providing exceptional customer service to its policyholders. An organization that believes their employees are their greatest asset. An atmosphere with robust employee benefits, fun, and a family-like culture.We seek an experienced Commercial Claim Litigation Specialist (General Liability,...


  • Austin, Texas, United States Everly Health Full time

    The Operations Support Analyst role will support strategic and data-driven initiatives within the Operations organization at Everly Health. This employee will have experience in networking, relationship building, process improvement, and exhibit high levels of professional communication. In addition they will be responsible for collecting, organizing, and...