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Manger of Ticket Operations

3 months ago

Macon, Georgia, United States teamworkonline Full time
When Macon, GA made a bold move to bring baseball back to Historic Luther Williams Field in 2018, they did it in partnership with two industry veterans who literally wrote the book on ticket sales, Steve DeLay and Jon Spoelstra. The first seven seasons of the Macon Bacon have been a smashing success with more than half the games being sold out. The Macon Bacon have become a national sensation and we're looking for our next superstar. We are a collegiate summer baseball team and play in the Coastal Plain League. Our fans are treated with first-class entertainment and continuously have been in the top 5% in attendance in summer college baseball out of more than 300 teams and even had an average attendance of better than 30% of all Minor League Baseball organizations. The Macon Bacon are led by Team President, Brandon Raphael. Together, Steve and Brandon have more than 53 years of combined experience all over the country in the NBA, NHL, Major League Baseball, MLS, college athletics and Minor League Baseball. With the Ultimate Toolkit Company, Steve has written books on ticket sales and partnerships that are used by hundreds of teams around the country.
WHAT YOU'LL BE DOING
Tickets, remember, it's all about tickets. The Manager of Ticket Operations & Inside Sales role is crucial to the success of the Macon Bacon. You'll be selling the full menu of ticket products to "joe fan" and managing the inside sales process. You'll run the operational side of tickets within the ticketing system and much more. We are looking for game changer that wants to sell but also is excited about working with the operational/strategic side of tickets. Some of those responsibilities include:
  • Oversight of the ticketing system including, but not limited to renewals, inventory management, payments and the entire ticket sales operations process
  • Spending 75% of time on selling full menu of ticket sales products, having oversight of the inside sales process and any staff/interns in that department
  • Handle the inbound ticket sales phone line and live chat function
  • Work closely with the Director of Marketing on strategy and analysis of various ticketing promotions.
  • Manage the relationship with our ticketing system vendor
  • Manage and develop ticket sales reports
  • Hire, manage and train game day ticket office staff and interns
  • Lead customer service agent for all season ticket holders, group purchasers and single game buyers
  • Work closely with our Director of Finance on monthly reports, reconciliations and other needs
  • Create and manage box office protocol
Our fans are everything to us. Everything we do is for our fans, whether those that come out to our games or follow our organization from around the world. We are an organization that believes in Passion, Accountability, Creativity and Teamwork. We play between 25-30 home games each year along with other events planned during the offseason that give you plenty of sales opportunities. And, there are no eight game homestands as we play an average of three games a week between the end of May to the beginning of August.

If you're hungry for working in the sports industry, we'd love for you to apply. If you're hungry for Bacon as well, then that's a bonus We look forward to chatting with you about this amazing opportunity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.