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Cage Operations Shift Manager

3 months ago

Lincoln, Nebraska, United States Bally's Twin River Lincoln Full time
Why Bally's?

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you

The RoleThe Cage Shift Manager ensures compliance with regulatory Policies & Procedures in order to safeguard the Company's assets. Assists the Cage Manager in management situations. Assists the Cage Manager with management situations and promotes superior customer service.
ResponsibilitiesSupervise Cage personnel in all areas.
Conduct training of Policies and Procedures as well as basic machinery, i.e. currency counters, adding machines, and computers.
Handle employee and customer related problems with composure and professionalism at all times.
Assists Cage Manager with the daily operation including training, counseling and supervision of personnel.
Maintain adequate staffing levels in the Cage department through scheduling and by monitoring customer volume.
Review departmental reports addressing potential conflicts and/or misinformation.
Ensure a maximum level of companywide service and satisfaction is achieved and maintained at all times.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Bring employee concerns and/or problems and unusual activities to the attention of the Cage Manager
Perform other duties as assigned.
Physical/Mental RequirementsFrequently walking and standing.
Constant mental alertness to work in fast-paced environment.
Working ConditionsExposed to smoke, bright lights and noise.
Operations of various machines.
QualificationsMust have three years of Supervisory and coin/currency handling experience.
Must have decision-making capabilities and experience in directing others.
Must be extremely numbers oriented and have typing and adding machine skills.
Must be computer literate.
Must be able to communicate with the public in a clear friendly manner.
Must be able to read, write, speak and understand English.
Must be able to work various shifts and flexible hours.
License Requirements Must be able to obtain a license by R.I. Department of Business Regulation What's In It For YouCompetitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
Target Salary Range $62,000Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Source: Hospitality Online