Supervisor - Hotel Operations
3 weeks ago
Verifies daily paperwork.
Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
Trains new employees and prepares work schedules.
Responsible for the motivation, continual training, and empowerment of employees.
Ensures that staff behavior and appearance comply with established policy.
Processes discrepancy reports, rate variation and credit reports.
Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
Coordinates the ordering and reconciliation of package coupons.
Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Ensures cleanliness, organization, and safe condition of work areas.
Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
Administers superior customer service to all guests.
Other duties as assigned.
Completes special assignments as requested. Qualifications Professional appearance, knowledge of casino/hotel industry preferred.
Two years front office or related guest service experience required.
Proficiency in Hotel LMS preferred.
Source: Hospitality Online
-
Operations Manager
1 day ago
New York, New York, United States Hotel Talent NYC Full timeGeneral Description: This role reports to the General Manager. As Operations Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Operations Manager is responsible for directing, supervising, and coordinating the daily...
-
Housekeeping Operations Manager
1 day ago
New York, New York, United States Hotel Talent NYC Full timeGeneral Description: This role reports to the General Manager. As Housekeeping Operations Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Operations Manager is responsible for directing, supervising, and...
-
Operations Manager
1 day ago
New York, New York, United States Park Central Hotel Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
-
Hotel Operator
1 week ago
New York, New York, United States Ocean Casino Resort Full timeAbout the RoleThe Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery.Position ResponsibilitiesProviding customers with a clear picture of Ocean Casino Resort products and services; always leading the call...
-
Night Auditor
1 day ago
New York, New York, United States Hotel Talent NYC Full timeYou're like the superhero of accounting. You arrive at night, dive deep into the books, and reveal anything out of place. You leap to the front desk, attending to that travel-weary guest. And with accurate precision, you draw a clear picture using the night's data for the new day's action before the sun rises if this sounds like you, apply Professional...
-
Housekeeping Manager
3 weeks ago
New York, New York, United States Sheraton Tribeca New York Hotel Full timeSheraton Tribeca New York Hotel is seeking a motivated individual looking for career growth. This position is ideal for someone looking to become a Director of Housepeeking.The Housekeeping Manager will work closely with the Assistant Director of Housekeeping and the Director of Operations:Responsibilities may include:Hiring and training teamsDeveloping team...
-
Housekeeping Manager
1 day ago
New York, New York, United States Hotel Talent NYC Full timeGeneral Description: This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for the hotel's Housekeeping operations both AM and PM shifts and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible supervising, and...
-
Operations Supervisor, SoHo
1 week ago
New York, New York, United States AMIRI Full timePurpose & ObjectiveAMIRI is looking for a talented Operations Supervisor to join its SoHo location The AMIRI Operations Supervisor is responsible for receiving, organizing, and maintaining inventory within the retail store. This role involves working closely with the Operations Manager to oversee BOH processes & ensure accurate inventory.Duties of the Ops...
-
Executive Housekeeper
1 day ago
New York, New York, United States Hotel Talent NYC Full timeGeneral Description: This role reports to the General Manager. Executive Housekeeper, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Executive Housekeeper is responsible for directing, supervising, and coordinating the daily...
-
Director of Housekeeping
1 day ago
New York, New York, United States Hotel Talent NYC Full timeGeneral Description: This role reports to the General Manager. As Director of Housekeeping, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Director of Housekeeping is responsible for directing, supervising, and coordinating the...
-
Director of Housekeeping
1 day ago
New York, New York, United States Hotel Talent NYC Full timeGeneral Description: This role reports to the General Manager. As Director of Housekeeping, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Director of Housekeeping is responsible for directing, supervising, and coordinating the...
-
Bellperson
1 day ago
New York, New York, United States Hotel Talent NYC Full timeDESCRIPTIONHotel Talent NYC is seeking an experienced Bellperson who will assist in the proper execution of Guest Satisfaction and service standards. Ensuring hotel guests receive hospitable and responsive service during their stay ensures guest satisfaction and loyalty.Professional Development Path:Guest Service Agent * Front Desk Supervisor * Assistant...
-
security officer
1 day ago
New York, New York, United States Hard Rock Hotel and Casino Full timeOverviewUnder the supervision of Security Department supervisors and managers, the successful candidate will provide essential security coverage to ensure the safety of patrons and team members, as well as protect the organization's assets and guests. It's important to maintain a friendly and outgoing attitude towards guests.ResponsibilitiesEnsure adequate...
-
Guest Service Agent
1 day ago
New York, New York, United States Hotel Aliz Time Square Full timeOverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $21/hrYour Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their...
-
Facility Operations Supervisor
1 day ago
New York, New York, United States Life Time Full time.Position SummaryBy doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the Facility Operations Manager and act as Manager on Duty when needed. You must be adaptable to meet all of Life Time's needs. Job Duties and...
-
Front Desk Supervisor
24 hours ago
New York, New York, United States Fairfield Inn & Suites New York ManhattanDowntown East Full timeOverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Compensation: $21-23/hrYour Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates,...
-
Maintenance Engineer
4 weeks ago
New York, New York, United States Hotel Talent NYC Full timeThe Maintenance Engineer is responsible for assisting with the operation maintenance service and equipment repair as assigned. He/she is also responsible for participating in the preventative maintenance program and handling guest requests and other work orders as assigned. He/she is also responsible for performing the job safely and efficiently and...
-
Front Desk Supervisor
1 day ago
New York, New York, United States Hampton Inn ManhattanMadison Square Garden Area - Herald Square Full timeOverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Compensation: $21/hrYour Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates,...
-
Learning and Development Manager
10 hours ago
New York, New York, United States The Fifth Avenue Hotel Full timeOverviewLearning and Development Manager - The Fifth Avenue HotelFlaneur Hospitality's flagship property, The Fifth Avenue Hotel, is seeking a Learning and Development Manager to join the executive leadership team for the opening of a 150-room five star hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending...
-
Laundry Attendant
1 day ago
New York, New York, United States The Pierre, A Taj Hotel Full timeElevate your hospitality career by becoming a Laundry Attendant at the iconic Pierre Hotel- New York, A Taj Hotel.JOB FUNCTION, TASKS, and RESPONSIBILITIES: KEY RESPONSIBILITIESFollow proper payroll procedures.Sort, count and record all linens into different classifications in different laundry baskets.Receive, store, and distribute clean linen from the...