Supervisor - Hotel Operations

3 weeks ago


New York, New York, United States Bally's Atlantic City Full time
Responsible for creating a fun and productive work environment.
Verifies daily paperwork.
Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
Trains new employees and prepares work schedules.
Responsible for the motivation, continual training, and empowerment of employees.
Ensures that staff behavior and appearance comply with established policy.
Processes discrepancy reports, rate variation and credit reports.
Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
Coordinates the ordering and reconciliation of package coupons.
Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Ensures cleanliness, organization, and safe condition of work areas.
Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
Administers superior customer service to all guests.
Other duties as assigned.
Completes special assignments as requested. Qualifications Professional appearance, knowledge of casino/hotel industry preferred.
Two years front office or related guest service experience required.
Proficiency in Hotel LMS preferred.
Source: Hospitality Online
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