Hotel Operator

2 weeks ago


New York, New York, United States Ocean Casino Resort Full time

About the Role

The Hotel Operator is responsible for answering inbound telephone calls in an environment where transactions range from basic call transfers and overhead paging to guest wake-up calls and message delivery.

Position Responsibilities

Providing customers with a clear picture of Ocean Casino Resort products and services; always leading the call without failing to listen to the voice of the customer

Ensuring that customer requests for services are met and confirmed; within the guidelines established by management

Provide Department with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings

Periodic assignments at the box office, handling show ticket sales and distribution

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.

Ability to work under pressure in a fast-paced environment with multiple priorities.

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions in a fast paced environment

Must be able to work in a seated position for an entire shift, handling transactions which require PC/KEY boarding work as well as a high concentration on telephone conversation

Must be willing to have voice projected over the facility's public address system

Essential Functions

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.

Ability to work under pressure in a fast-paced environment with multiple priorities.

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Must be prepared and able to handle, with composure and tact, a high volume of repetitive customer interactions in a fast paced environment

Must be able to work in a seated position for an entire shift, handling transactions which require PC/KEY boarding work as well as a high concentration on telephone conversation

Must be willing to have voice projected over the facility's public address system

Requirements

Ability to effectively communicate in English

One year or more of directly related experience in an inbound contact center

Effective, demonstrable computer skills (beyond basic key boarding) and understanding of telephone etiquette

Benefits

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k,)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Free Parking

Hospitality|Hotel



  • New York, New York, United States Ocean Casino Resort Full time

    About the RoleThe Hotel Operations Divisional Trainer is responsible for developing, facilitating, training, coaching, measuring, monitoring, and reporting on the department's training process and monitoring programs to ensure goals are being met. Responsible for the direct training of all new hires and continuous coaching and re-training of existing Front...

  • Operations Manager

    6 days ago


    New York, New York, United States Park Central Hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...


  • New York, New York, United States Bally's Atlantic City Full time

    Responsible for creating a fun and productive work environment.Verifies daily paperwork.Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.Trains new employees and prepares work schedules.Responsible for the motivation, continual training, and empowerment of employees.Ensures that staff behavior and appearance...

  • Operations Manager

    7 days ago


    New York, New York, United States Hotel Talent NYC Full time

    General Description: This role reports to the General Manager. As Operations Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Operations Manager is responsible for directing, supervising, and coordinating the daily...


  • New York, New York, United States Hotel Talent NYC Full time

    General Description: This role reports to the General Manager. As Housekeeping Operations Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Operations Manager is responsible for directing, supervising, and...

  • Night Auditor

    6 days ago


    New York, New York, United States Hotel Talent NYC Full time

    You're like the superhero of accounting. You arrive at night, dive deep into the books, and reveal anything out of place. You leap to the front desk, attending to that travel-weary guest. And with accurate precision, you draw a clear picture using the night's data for the new day's action before the sun rises if this sounds like you, apply Professional...


  • New York, New York, United States Moxy NYC Lower East Side Full time

    Summary: Responsible for generating Rooms Revenue through the execution of strategic planning and performance to achieve/exceed individual revenue quotas in assigned market segments. Follow all department policies and procedures. Committed to the highest levels of guest service standards.HOTEL VALUES: This description of responsibilities is simply intended...

  • Engineer Mechanic

    6 days ago


    New York, New York, United States Hotel Barrière Fouquet's Full time

    Hotel Barrière Fouquet's - NY is looking for a qualified and experienced maintenance technician. This role will be responsible for performing a variety of tasks in repair and maintenance of the property and facility, as well as a variety of technical tasks relative to the hotel. This role will report directly to the Director of Maintenance and Facilities....


  • New York, New York, United States Caesars Entertainment Full time

    Job DutiesEnsures that service and operational standards of the department are being met. Maintains administrative control of the department to ensure that all tasks contingent to the success of the operations are completed within the company standards. Oversees the day to day operations of Front Office and Guest Services including supervision of direct...


  • New York, New York, United States Caesars Entertainment Full time

    Job DutiesEnsures that service and operational standards of the department are being met. Maintains administrative control of the department to ensure that all tasks contingent to the success of the operations are completed within the company standards. Oversees the day to day operations of Front Office and Guest Services including supervision of direct...


  • New York, New York, United States HRS Group Full time

    HRS AS A COMPANYHRS is reinventing the way businesses work, stay and pay in today's dynamic global marketplace. HRS' advanced Lodging as a Service platform technology (ProcureTech, FinTech, TravelTech) is extending its reach beyond transient lodging to meetings, office space management, workforce accommodations and global payment efficiency. Beyond cost...


  • New York, New York, United States HRS Group Full time

    HRS AS A COMPANYHRS is reinventing the way businesses work, stay and pay in today's dynamic global marketplace. HRS' advanced Lodging as a Service platform technology (ProcureTech, FinTech, TravelTech) is extending its reach beyond transient lodging to meetings, office space management, workforce accommodations and global payment efficiency. Beyond cost...


  • New York, New York, United States Hotel Talent NYC Full time

    General Description: This role reports to the Director of Housekeeping. As Housekeeping Manager, you would be responsible for the hotel's Housekeeping operations both AM and PM shifts and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Manager is responsible supervising, and...


  • New York, New York, United States Hotel Talent NYC Full time

    General Description: This role reports to the General Manager. Executive Housekeeper, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Executive Housekeeper is responsible for directing, supervising, and coordinating the daily...


  • New York, New York, United States Hotel Talent NYC Full time

    General Description: This role reports to the General Manager. As Director of Housekeeping, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Director of Housekeeping is responsible for directing, supervising, and coordinating the...


  • New York, New York, United States Hotel Talent NYC Full time

    General Description: This role reports to the General Manager. As Director of Housekeeping, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Director of Housekeeping is responsible for directing, supervising, and coordinating the...


  • New York, New York, United States The Pierre, A Taj Hotel Full time

    The Pierre Hotel, one of the world's premier luxury destinations, is seeking an Overnight Housekeeping and Stewarding Manager who is experienced in all aspects of Housekeeping and Stewarding back of house operations. We are in search of a person who is hands-on and engaging and will ensure the smooth daily operations of the overnight housekeeping and...


  • New York, New York, United States The Pierre, A Taj Hotel Full time

    About Us:Located in the heart of Manhattan, The Pierre Hotel is a luxury landmark hotel renowned for its elegance, impeccable service, and culinary excellence. As part of the prestigious Taj Group, we are committed to providing an unparalleled experience for our guests and maintaining our reputation as one of New York City's premier destinations.Job...

  • Executive Sous Chef

    2 months ago


    New York, New York, United States Hotel Barrière Fouquet's Full time

    Hotel Barrière Fouquet's is searching for a creative and experienced individual to join our talented kitchen team. In this position, you will act as the second in command in our kitchen, following and enforcing our Executive Chef's requirements and guidelines. Our ideal candidate is a creative professional who is willing to participate in creating delicious...


  • New York, New York, United States Hotel Talent NYC Full time

    The Food and beverage Director is responsible for a restaurant's operations. This leader should also have a strong background in food and beverage fundamentals and multi-departmental oversight and at least three years of management experience. Schedule flexibility is a must, as this leader will support all shifts of the food and beverage operation. POS...