Director of Strategic Accounts

4 weeks ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Strategic Accounts is a key leadership role within the Optum Financial Payer Strategy & Management Team that will be responsible for managing ongoing and/or new client relationships and driving high-quality service delivery and client satisfaction through proactive service management. This individual will help to expand the Payer Strategy organization supporting the world's largest healthcare companies within a highly strategic account management process. The Director of Strategic Account is positioned to be the quarterback of the account team. This individual will lead the team to build relationships with payer clients and then represent the client's strategic goals internally. This role will include facilitation of intra-enterprise partnerships and alignment to support innovation necessary to sustain and advance payer strategy while fostering strong employee satisfaction and development through the continued rapid growth of the organization. Key metrics for the Payer Strategy & Management Team include client retention, renewal revenue, and client engagement and satisfaction.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Up to 10-15% travel.

Primary Responsibilities:

Create and foster strategic relationships with payers. Facilitate optimal alignment of client strategy with Optum Financial capabilities and strategyDirect teams in resolution of business problems that impact multiple stakeholders including clients and internal cross-functional teamsStrategic leadership for product, service and/or process decisions impacting client accountsDay-to-day management within the Payer Strategy & Management Team to optimize efficiency and accountabilityServe as an escalation point for high impact issuesRepresent client management in internal initiatives, cascade information and drive communication strategies within Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staffReport and track client health/risk and deliver executive summaryAnnual reviews for team members and annual peer reviewsManage a team to establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutionsMonitor and guide team toward achievement of ongoing revenue retention and optimal customer satisfaction metricsOversee engagement with new customers during implementation to drive alignment and production successRecruit, hire and monitor performance of Associate Director(s); ensuring appropriate training and development is provided to newly hired employees, providing ongoing training of staff, supporting networking and engagement across the organizationAnalyze data, review reports, and make recommendations to leadership

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

7+ years of experience as a leader with accountability for relationship management, customer success, and high-performing team management5+ years developing and executing strategies for a function or discipline that spans a large business unit or multiple markets/sitesExperience implementing processes and tools to enhance partner relationshipsExperience leading communication strategies to internal and external clients via written and verbal communicationExperience presenting internally and to clientsProficient in Microsoft office applications

Preferred Qualifications:

Healthcare experienceMedicare and/or Medicaid experience Payments or FinTech experienceExperience in an operations, solutions, or technology roleSolid understanding of corporate organizational structures and buying processesProven detail oriented and analyticalProven solid team player but still a self-starterProven ability to motivate team members and foster a very positive team environmentProven ability to thrive in a multi-tasking environment and can adjust priorities on-the-fly

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. The employee may occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focusThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Working Condition:

In-Person or Remote

Travel:

Up to 10-15%

Other Duty:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Language Skills:

Ability to read, analyze, and interpret general business communication, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and vendors.

AAP/EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state or local law.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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