Customer Loyalty Specialist

1 month ago


Castle Rock, Colorado, United States Commnet Broadband Full time

Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity – we're dedicated to fostering equality of opportunity through access to essential services. Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach. With open and effective communication, we champion a "win together" mindset, celebrating every victory as a step towards a connected and empowered rural America.

Job Profile Summary

The Customer Loyalty Specialist is responsible for managing the base of customers contemplating service cancellation. This role demands a proactive sales-oriented mindset and exceptional communication skills for direct customer engagement. The ideal candidate will have a dynamic personality suitable for a challenging market, adept at empathizing with customers and offering tailored solutions to enhance satisfaction and loyalty. The specialist will focus on reducing churn by leveraging their persuasive skills and comprehensive knowledge of telecom services to convince customers of the enduring benefits of maintaining their connection.

Duties and Responsibilities (included but not limited to)

  • Proactively contact customers at risk of cancellation to understand their concerns and offer customized solutions.
  • Develop and implement effective retention strategies to minimize customer churn.
  • Build and maintain strong customer relationships through regular interaction and follow-up.
  • Use persuasive communication skills to convey the value of services and encourage continued loyalty.
  • Analyze customer feedback and collaborate with internal teams to enhance service offerings.
  • Monitor and report on retention metrics, adjusting strategies as necessary to meet targets.
  • Educate customers on the full range of products and services available, maximizing customer engagement and satisfaction.
  • Other duties as assigned.

Required Qualifications:

  • Minimum Years Experience: 2 - 4 Yrs
  • Minimum Education: High School / Trade School or equivalent experience
  • Embody and demonstrate our company values: Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together.
  • Strong sales and negotiation skills with a proven track record in customer retention.
  • Excellent communication and interpersonal skills, with the ability to engage and persuade customers effectively.
  • Deep understanding of telecom products and services, particularly as they relate to customer needs in rural markets.
  • Resilient and adaptable personality, capable of thriving in a challenging and dynamic environment.
  • Demonstrated proficiency in navigating high-pressure environments, proactively addressing challenges, thereby enhancing satisfaction levels, and optimizing customer retention rates.

Preferred Qualifications:

  • Experience in telecommunications industry.
  • Previous customer experience, demonstrating an ability to resolve issues and maintain high levels of customer satisfaction.
  • Proficiency with CRM software and data analysis tools.
  • Experience working in rural markets or with diverse populations, including the Navajo Nation.
  • Bilingual abilities, particularly in languages prevalent in the target communities.

Compensation & Benefits:

  • Compensation is determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
  • Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance and 401k.
  • Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness.

**A Note to Agencies** All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Applicants must be authorized to work for any employer in the US.

ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.



Compensation details: 16-24 Hourly Wage

PIb20b01db



  • Castle Rock, Colorado, United States Commnet Broadband Full time

    Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more...


  • Castle Rock, Colorado, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your applicationthank you **All the benefits and perks you need for you and your family:** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources **Our promise to you:** Joining AdventHealth is about being part...


  • Castle Rock, Colorado, United States AdventHealth Full time

    Please attach a copy of your resume, license/certifications to your application—thank youAll the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you:Joining AdventHealth is about being part of something...


  • Castle Rock, Colorado, United States Lucky Brand Full time

    OverviewOur Sales Associates promote our culture, values and mission. As a Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers.Who You Are:Engaging personality who provides great service. Excited to meet new people. Thoughtful with a desire to make others...

  • Sales Associate

    3 weeks ago


    Castle Rock, Colorado, United States Eddie Bauer Full time

    Overview: Our Sales Associates promote our culture, values and mission. As a Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers. Who You Are: Engaging personality who provides great service. Excited to meet new people. Thoughtful with a desire to make...

  • Part-Time Supervisor

    3 weeks ago


    Castle Rock, Colorado, United States Aeropostale, Inc Full time

    OverviewAs a Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute assigned store operations and maintain a visually appealing store. You create a positive environment that develops and engages your managers, associates, and customers every...


  • Castle Rock, Colorado, United States Aeropostale, Inc Full time

    OverviewAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. You also share the responsibility to execute all store operations and maintain a visually appealing store. You create a positive environment that develops and engages your managers, associates, and...


  • Castle Rock, Colorado, United States Aeropostale, Inc Full time

    OverviewAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. You also share the responsibility to execute all store operations and maintain a visually appealing store. You create a positive environment that develops and engages your managers, associates, and...

  • District Manager

    3 weeks ago


    Castle Rock, Colorado, United States Tractor Supply Full time

    Overall Job Summary The Unassigned District Manager functions as a District Manager but does not have specific district of stores. This position involves training to oversee a district of 10-15 stores. Essential Duties and Responsibilities (Min 5%) Drive Sales and Profits:Challenging Store Teams to drive top line sales, margin, and deliver district...

  • Truck Driver

    1 month ago


    Castle Rock, Colorado, United States American Roofing Supply - Castle Rock Full time

    Local CDL A or CDL B Driver We are committed to the personal and professional growth of our team members and we show this by having a clear path of advancement for our Drivers with on-the-job and web-based training for you to move up as a Driver or other positions within the branch. You are also rewarded for your safety.Essential Job Duties and...

  • Driver - Now Hiring

    1 month ago


    Castle Rock, Colorado, United States American Roofing Supply - Castle Rock Full time

    Local CDL A or Local CDL B Driver w/ Knuckleboom or w/ Crane Certification We are committed to the personal and professional growth of our team members and we show this by having a clear path of advancement for our Drivers with on-the-job and web-based training for you to move up as a Driver or other positions within the branch. You are also rewarded for...


  • Castle Rock, United States Commnet Broadband Full time

    Job DescriptionJob Description***OPEN POSITION IS FOR 10 AM - 7 PM MST SHIFTJoin Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission...


  • Castle Rock, United States Commnet Broadband Full time

    ***OPEN POSITION IS FOR 10 AM - 7 PM MST SHIFTJoin Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital...


  • Little Rock, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)** **Department:** Ops-Hourly **Location:** Little Rock, AR **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...


  • Castle Rock, United States TJ Maxx Full time

    Responsible for promoting a highly satisfied customer experience. CECs oversee a team of Associates at the Front End, ensuring the education and execution of the proper ringing sequence and the promotion of all loyalty programs. CECs lead by example by engaging and interacting with all customers, embodying our REACH philosophy and maintaining a clean and...


  • New Castle, United States Trash Tech Full time

    **Who we are**: SEM is a leading locally owned and operated waste hauler in Delaware. We offer a full range of residential, commercial, and industrial waste hauling services. Along with other custom services. With over 100 employees servicing New Castle County and the surrounding area. We pride ourselves on clean, reliable, friendly service with a focus on...


  • New Castle, United States Trash Tech Full time

    **Who we are**: SEM is a leading locally owned and operated waste hauler in Delaware. We offer a full range of residential, commercial, and industrial waste hauling services. Along with other custom services. With over 100 employees servicing New Castle County and the surrounding area. We pride ourselves on clean, reliable, friendly service with a focus on...


  • New Castle, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Castle Rock, United States Amadis Consulting & Recruiting Full time

    Job DescriptionJob DescriptionSenior Roofing Sales SpecialistAbout Us: My client is a leading providerof roofing solutions, specializing in inspections, repairs, and re-roofprocesses. We pride ourselves on our commitment to excellence and our passionfor exceeding targets. As we continue to grow, we are seeking a dynamic andexperienced Senior Sales Specialist...


  • Castle Rock, United States Amadis Consulting & Recruiting Full time

    Job DescriptionJob DescriptionSenior Roofing Sales SpecialistAbout Us: My client is a leading provider of roofing solutions, specializing in inspections, repairs, and re-roof processes. We pride ourselves on our commitment to excellence and our passion for exceeding targets. As we continue to grow, we are seeking a dynamic and experienced Senior Sales...


  • Castle Rock, United States Amadis Consulting & Recruiting Full time

    Job DescriptionJob DescriptionSenior Roofing Sales SpecialistAbout Us: My client is a leading provider of roofing solutions, specializing in inspections, repairs, and re-roof processes. We pride ourselves on our commitment to excellence and our passion for exceeding targets. As we continue to grow, we are seeking a dynamic and experienced Senior Sales...


  • Castle Rock, United States Amadis Consulting & Recruiting Full time

    Job DescriptionJob DescriptionSenior Roofing Sales SpecialistAbout Us: My client is a leading provider of roofing solutions, specializing in inspections, repairs, and re-roof processes. We pride ourselves on our commitment to excellence and our passion for exceeding targets. As we continue to grow, we are seeking a dynamic and experienced Senior Sales...


  • Castle Rock, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 783 Barranca Drive [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...


  • New Castle, United States Horizon Services Full time

    About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.Responsibilities:Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaintsCheck to ensure that appropriate changes were made to resolve customers'...


  • New Castle, United States Horizon Services Full time

    About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers'...


  • New Castle, United States HERTRICH Family of Automobile Dealerships Full time

    **Customer Support Specialist - Full Time Automotive Dealership Cashier / Receptionist with Opportunity for Growth** Hertrich Family of Automobile Dealerships seeks a** Full **Time Customer Support Specialist/ Receptionist** to enhance our growing business! - **Do you enjoy working with customers?**: - **Do you thrive in a fast-paced environment where you...


  • Little Rock, United States Bert Black Full time

    Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, coupled with an extensive benefits package. This includes health, dental, vision, a flexible...


  • Little Rock, United States Baptist Health of Arkansas Full time

    The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Patient


  • Little Rock, United States Marriott Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY As a member of the Loyalty Transformation Products team, the Senior...


  • Little Rock, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Support Specialist

    1 day ago


    Castle Rock, United States Cypress Inland - YardView Full time

    Job DescriptionJob DescriptionJob Summary:Cypress Inland has been in business for 25 years and continues to grow year after year. Our product, YardView provides essential yard management services to over ninety companies worldwide. Our program provides users access to powerful real-time tracking and motion planning for trucks, trailers, and payloads across...