Call Center Representative

2 months ago

Tuscaloosa, Alabama, United States Enterprise Call Center Full time
Company Description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures consistent representation of branding efforts around the world.Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.QualificationsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeLocation: Nationwide except CA, CO, CT, MA, MD, NY, OR, WA, or WIAdditional InformationPaid TrainingPaid Time OffFree TelehealthFlexible ScheduleWellness ResourcesTraining & DevelopmentAdvancement OpportunitiesAll your information will be kept confidential according to EEO guidelines.

  • Customer Service Representative

    3 days ago

    Tuscaloosa, Alabama, United States DCH Health System Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCH Health System. As a Switchboard Attendant, you will be the first point of contact for patients, families, and staff, providing exceptional service and support.Key ResponsibilitiesAnswer and direct phone calls in a timely and professional...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a dedicated Travel Nurse RN to join our healthcare team at DCH Regional Medical Center. This role is ideal for professionals looking to expand their experience in diverse clinical settings.Certification RequirementsEssential Certifications: AHA ACLS and BLS are mandatory. PALS certification is a plus.Job DetailsExperience: A...

  • Registered Nurse

    7 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a skilled Travel Nurse RN to join our dedicated team at DCH Regional Medical Center. This role is ideal for experienced professionals looking to expand their horizons in a dynamic healthcare environment.Certification RequirementsMandatory Certifications: AHA ACLS and BLSPreferred Certification: PALSJob DetailsExperience:...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a skilled Travel Nurse RN to join our dedicated team at DCH Regional Medical Center. This role is ideal for experienced nurses looking to explore new environments while providing exceptional patient care.Certification RequirementsEssential Certifications: AHA ACLS and BLS are mandatory. PALS certification is preferred.Job...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a dedicated Travel Nurse RN to join our healthcare team at DCH Regional Medical Center. This role is ideal for professionals looking to expand their experience in diverse clinical settings.Certification RequirementsMandatory Certifications: AHA ACLS and BLSPreferred Certification: PALSJob DetailsExperience: Minimum of 2 years...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a skilled Travel Nurse RN to join our team at DCH Regional Medical Center. This role requires a dedicated professional with a strong background in acute care nursing.Key ResponsibilitiesExperience Requirement: A minimum of 2 years in care coordination or case management within an acute care environment is essential.Charge...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a dedicated Travel Nurse RN to join our team at DCH Regional Medical Center. This role requires a professional with a solid background in acute care nursing and a passion for patient care.Key ResponsibilitiesExperience Requirement: A minimum of 2 years in care coordination or case management within an acute care environment is...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewThe DCH Regional Medical Center is seeking a skilled Travel Nurse RN to join our dedicated team. This role requires a professional with a strong background in acute care nursing and the ability to manage patient care effectively.Key ResponsibilitiesExperience Requirement: A minimum of 2 years in Care Coordination or Case Management within an...

  • Registered Nurse

    1 day ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a qualified Travel Nurse RN with prior leadership experience to join our dedicated team at DCH Regional Medical Center. This role requires a strong background in acute care and case management.Key DetailsStart Date: ImmediateExperience Required: Minimum of 2 years in Care Coordination or Case Management within an acute care...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Certification Requirements: Candidates must possess AHA ACLS and BLS certifications.PALS Certification: PreferredPosition Overview: - Start Date: ASAP - Minimum Experience Required: 2 years - First-time travelers are welcome - Weekend Coverage: 24-hour coverage every fourth to fifth weekendFloating and Call Requirements: - Potential to float to outpatient OR...

  • Registered Nurse

    6 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewThe Travel Nurse RN role is designed for skilled nursing professionals seeking opportunities in diverse healthcare settings. This position requires a commitment to providing high-quality patient care while adapting to various clinical environments.Certification RequirementsMandatory Certifications: AHA ACLS and BLS are essential. PALS...

  • Audio Visual Technician II

    1 month ago

    Tuscaloosa, Alabama, United States The University of Alabama Full time

    Pay Grade/Pay Range: Minimum: $ Midpoint: $26.59 (Hourly N6)Department/Organization: Center for Instructional TechnologyNormal Work Schedule: Monday - Friday 8:00am to 4:45pmJob Summary: The Audio Visual Technician II provides technical support and installs all instructional facilities on campus. Installs and maintains all presentation classrooms,...

  • Full Time Otolaryngology Physician

    3 months ago

    Tuscaloosa, Alabama, United States Enterprise Medical Recruiting Full time

    Partnership Opportunity with ENT Practice in Tuscaloosa, AL Join an established ENT practice with 2 physicians, 4 audiologists and full support staffPractice is primarily general ENT. If fellowship trained can incorporate but must do general as well.Need due to growth and demand in the area.Practice call 1:3 ER call 1:7Block surgery schedulePartnership...

  • Registered Nurse

    7 days ago

    Tuscaloosa, Alabama, United States DCH Regional Medical Center Full time

    Position OverviewWe are seeking a skilled Travel Nurse RN to provide exceptional care in an acute medical environment. This role requires a professional with a solid background in nursing and a commitment to delivering high-quality patient care.Key ResponsibilitiesExperience: A minimum of 2 years in Care Coordination or Case Management within an acute care...

  • Commercial Lines Insurance Service Specialist

    6 days ago

    Tuscaloosa, Alabama, United States The Insurance Center of Tuscaloosa Full time

    Job OverviewThe role of a Commercial Lines Customer Service Representative involves providing exceptional service to clients in the commercial insurance sector.This position entails quoting, managing, and nurturing an existing portfolio of commercial lines accounts.Consideration will also be given for candidates interested in Personal Lines CSR...

  • Registered Nurse

    7 days ago

    Tuscaloosa, Alabama, United States Indian Rivers Behavioral Health Full time

    Job OverviewPosition Title: Registered NurseIncentive: $2500 SIGN ON BONUSWork Environment: Crisis CenterSchedule: Relief (Hours vary) 12-hour shifts; Days or NightsKey Competencies:Comprehensive understanding of psychiatric conditions in adult demographics.Proven expertise in general and psychiatric nursing practices.Effective comprehension of adult client...

  • Oncologist/Hematologist Position Available

    6 days ago

    Tuscaloosa, Alabama, United States Permanent Placement Resources, LLC Full time

    Hematology-Oncology Career OpportunityPermanent Placement Resources, LLC is looking for a Board Certified/Board Eligible Medical Oncologist/Hematologist to join a well-established cancer center. This role is designed to fill the vacancy left by a long-serving oncologist who has dedicated over three decades to the community. The cancer center is recognized by...

  • Full Time Hematology and Oncology Physician

    1 month ago

    Tuscaloosa, Alabama, United States Enterprise Medical Recruiting Full time

    Join a well-established and highly regarded Hematology/Oncology practice in Tuscaloosa, Alabama.About the Opportunity:Work alongside a team of 4 experienced Hematology/Oncologists, 7 Nurse Practitioners, and 2 Radiation Oncologists Benefit from having a dedicated hospitalist within the group Manage an average of 15-20 patients per day Participate in a 1:5...

  • Security Resource Assistant I

    2 months ago

    Tuscaloosa, Alabama, United States The University of Alabama Full time

    Pay Grade/Pay Range: Minimum: $ Midpoint: $18.56 (Hourly N2)Department/Organization: Security ResourcesNormal Work Schedule: Varies; 12 hour shifts (days or nights) to include weekend and holidaysJob Summary: The Security Resources Assistant I provides security services to the University community by monitoring, receiving, processing, and responding to...

  • Operations Team Leader

    7 days ago

    Tuscaloosa, Alabama, United States Transdev Full time

    NOW HIRING OPERATIONS TEAM LEADER for TRANSDEV OVERVIEW: The Operations Team Leader plays a crucial role in ensuring that high-quality transportation services are effectively delivered to our clientele. This position encompasses both fieldwork and administrative responsibilities, as directed by the General Manager and Safety Manager. The individual in...