Customer Care Associate I

3 weeks ago


Las Vegas, Nevada, United States Sunbit Inc. Full time

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. )

The team at Sunbit is looking for a self-motivated and ambitious for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

Answer inbound calls and assist new and existing customers with their account(s)
Troubleshoot issues with our customer and provide appropriate options for resolution
Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
Follow scripts to handle a variety of situations
Follow up with customers and retail partners as needed
Manage escalated calls with courtesy and professionalism
Other duties as assigned

Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
Collections experience a plus
Strong typing and computer skills
Ability to multitask
High level of attention to detail
Ability to handle high call volumes

Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan

Service oriented mindset
Take pride in effectively managing payroll on a daily basis
Effectively connect with internal stakeholders
Respond to internal team members in a timely manner
Work closely with Accounting team and actively welcome peers within the organization
Continuously help our internal team create efficient processes

IND1

  • Las Vegas, Nevada, United States Sunbit Inc. Full time

    JOB TITLE: Customer Care Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: 16.00WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be...


  • Las Vegas, Nevada, United States Sunbit Inc. Full time

    JOB TITLE: Quality Assurance Associate I LOCATION: Las Vegas, NevadaHOURLY RATE: $19.00/HRWORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card...


  • Las Vegas, Nevada, United States MEQ C&G I LLC Full time

    Exciting Career OpportunityWe are seeking a dedicated and customer-oriented Gas Station Cashier to join our workforce at MEQ C&G I LLC. In this role, you will be responsible for:Providing exceptional customer service to all patrons, ensuring a positive experience.Efficiently processing transactions at the cash register, maintaining accuracy and...


  • Las Vegas, Nevada, United States Circle K Stores, Inc. Full time

    Join Our Team as a Customer Service RepresentativePosition Overview:We are seeking a dedicated and enthusiastic Customer Service Representative to enhance our customer experience. In this role, you will be the first point of contact for our valued customers, providing assistance and resolving inquiries with professionalism.Key Responsibilities:Deliver...


  • Las Vegas, Nevada, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...


  • Las Vegas, Nevada, United States I Declare Homecare LLC Full time

    Job OverviewWe are looking for dedicated and empathetic Personal Care Aides to provide essential support to our clients. Your role will involve assisting individuals with daily living activities, fostering companionship, and enhancing their overall well-being. At I Declare Homecare LLC, we prioritize enabling our clients to thrive in the comfort of their own...


  • Las Vegas, Nevada, United States Aarons Full time

    About the RoleAarons is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a key role in driving sales and providing exceptional customer service.Key ResponsibilitiesAssist customers in finding the perfect product to meet their needsProcess sales transactions and handle customer...


  • Las Vegas, Nevada, United States Spoiled Pup LV Full time

    Position OverviewWe are seeking a dedicated Customer Service Associate to join our team at Spoiled Pup LV. This role is essential in ensuring a welcoming environment for our clients and their furry companions.Key ResponsibilitiesManage the front desk operations, including greeting clients and their pets.Handle a high volume of inquiries via phone and...

  • Parts Sales Associate

    1 month ago


    Las Vegas, Nevada, United States AutoNation Full time

    We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to...


  • Las Vegas, Nevada, United States PracticeTek Full time

    Job OverviewAbout PracticeTek:PracticeTek, the parent company of RevolutionEHR, is a prominent provider of cloud-based Electronic Health Record (EHR) and practice management solutions tailored for the optometry sector. We are dedicated to delivering exceptional service to over 4,500 providers and 35,000 users across North America.Role of the Customer Success...


  • Las Vegas, Nevada, United States Feel Good Brands Full time

    Become a Part of Our Sweet TeamOverviewAs a Krispy Kreme Customer Service Associate, your primary focus will be on delivering outstanding service while ensuring our delightful doughnuts are presented to the highest quality standards.Core Responsibilities include:Guiding customers through their orders and serving drinksManaging difficult customer interactions...


  • Las Vegas, Nevada, United States tapwage Full time

    TEACHER ASSISTANT ISUMMARY DESCRIPTIONUnder general supervision, assists teaching staff in providing individual and group instruction, including developing and maintaining records and instructional materials. Incumbent performs related work as required.DISTINGUISHING CHARACTERISTICSThe Teacher Assistant I & II class differs from the Teacher Aide class in...


  • Las Vegas, Nevada, United States Connie Stevens Forever Spring, The Beauty System Full time

    Job OverviewWe are seeking a friendly, driven, and articulate individual to become a part of our Customer Care team. This position is situated within a call center environment for a renowned cosmetics and skincare brand.Key Responsibilities:The role may encompass the following duties:Handling incoming phone inquiriesMaking outbound calls to current...


  • North Las Vegas, Nevada, United States Aliante Casino + Hotel + Spa Full time

    Job OverviewCompany Overview:Aliante Casino + Hotel + Spa is a distinguished establishment in the hospitality sector, recognized for its commitment to excellence and customer satisfaction. We strive to maintain our reputation as a leading destination for entertainment and relaxation.Position Summary:The Housekeeping Attendant I plays a vital role in ensuring...


  • Las Vegas, Nevada, United States Feel Good Brands Full time

    Position OverviewThe Krispy Kreme Customer Service Associate plays a vital role in delivering exceptional service to our customers. This position is designed for individuals who are passionate about providing a delightful experience while ensuring our doughnuts meet the highest standards of freshness and quality.Key ResponsibilitiesEfficiently processes...


  • Las Vegas, Nevada, United States Goodwill Industries Of So Full time

    Position OverviewThe Retail Sales Representative is essential in supporting the Store Management Team with various operational responsibilities to ensure optimal efficiency and enhance customer satisfaction.Core Responsibilities:Deliver outstanding customer service to all patrons and contributors.Boost sales performance by effectively showcasing...


  • Las Vegas, Nevada, United States Acute Dialysis Care Full time

    Position OverviewJOB TITLE: Renal Care Registered NurseEMPLOYMENT TYPE: Full TimeWORK ENVIRONMENT: Hospitals and rehabilitation centersORGANIZATION: Acute Dialysis CareROLE SUMMARY: The Renal Care RN delivers expert nursing services to individuals in acute care settings and rehabilitation facilities affiliated with the organization.KEY...


  • Las Vegas, Nevada, United States Helbar Nevada Inc Full time

    Key Responsibilities for Retail Sales Associate at Helbar Nevada IncAs a Retail Sales Associate, you will be accountable for delivering exceptional customer service to all retail clients. Your primary responsibilities will include:Providing Outstanding Customer Service: Engage with customers in a friendly and professional manner, ensuring their needs are met...


  • Las Vegas, Nevada, United States Planned Parenthood Full time

    About the RoleWe are seeking a highly skilled Advanced Practice Clinician I/II to join our team at Planned Parenthood. As a key member of our healthcare team, you will provide high-quality family planning and abortion care services to our patients.Key ResponsibilitiesProvide comprehensive reproductive health services, including family planning and abortion...


  • Las Vegas, Nevada, United States DAVITA Full time

    7330 Smoke Ranch RdSTE A, Las Vegas, Nevada, 89128, United States of AmericaAre you looking for a new specialty in Nursing? Consider Acute (Inpatient) Dialysis Nursing Dialysis Experience is NOT required. DaVita is seeking a Registered Nurse (RN) who is looking to give life to patients in a hospital setting. RNs in this role work autonomously alongside the...