Customer Care Associate I
3 weeks ago
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. )
The team at Sunbit is looking for a self-motivated and ambitious for our Las Vegas, Nevada office. Your primary responsibility will be to answer calls from our valued customers and retail partners. Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.
Troubleshoot issues with our customer and provide appropriate options for resolution
Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
Follow scripts to handle a variety of situations
Follow up with customers and retail partners as needed
Manage escalated calls with courtesy and professionalism
Other duties as assigned
Minimum 6 months experience in a Call Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
Collections experience a plus
Strong typing and computer skills
Ability to multitask
High level of attention to detail
Ability to handle high call volumes
Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan
Service oriented mindset
Take pride in effectively managing payroll on a daily basis
Effectively connect with internal stakeholders
Respond to internal team members in a timely manner
Work closely with Accounting team and actively welcome peers within the organization
Continuously help our internal team create efficient processes
IND1
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