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Remediation Office Continuous Improvement Manager

3 months ago

Frisco, Texas, United States TIAA Full time
Remediation Office Continuous Improvement Manager
The Remediation Office Continuous Improvement (CI) Manager will be part of the Enterprise Remediation Office within the Enterprise COO, Business Operations and Strategic Investments group. The Remediation CI Manager will oversee and coordinate various complex remediation projects across the enterprise leveraging a structured, but flexible framework. The candidate is required to have continuous improvement, business system analysis, and project management skillsets to help cross-functional teams conduct formal root cause analysis and will document process and system issues which require focus as part of remediation execution plans.

Key Responsibilities and Duties
  • Validates and documents issue assessment to confirm problem statement, root cause analysis, and contributing findings to enable successful remediation prioritization and solutions are executed in a timely manner.
  • Identifies sets of capabilities which require formal process mapping to appropriately identifying process/system control gaps requiring remediation and partners with the Business Control Officers to assess and execute.
  • Liaison with our Data Analytics team throughout the remediation data forensics to finalize client impacts due to remediation(s).
  • Reconciles the interdependencies among the various remediation workstreams and facilitates communications among the cross-functional teams involved with root cause analysis and remediation execution.
  • Determines themes and trends across remediation workstreams, incidents, issues, and client complaints to determine deeper levels of process and system gaps that need to be addressed holistically.
  • Articulates root cause analysis findings to aid in proper communications across various leadership levels to ensure all involved understand the issues and aid them to take accountability to address.
  • Provides data to Remediation Program Managers that will assist in the creation of remediation communication plans to support Wealth and Retirement business partners that are required to communicate to impacted clients.
  • Provides supporting data for business cases to ensure remediation findings have the appropriate support for future continuous improvement and automation recommendations.
  • Ensures proper feedback loop on remediation learnings is in place and shared in a set of cadences across all lines of defense, NBIA, Strategic Planning partners, etc.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level
9IC

Required Experience

  • Minimum of 5 years' experience in Financial Services

Preferred Experience

  • 7+ years' experience in Financial Services
  • Bachelor's Degree
  • Six Sigma certification
  • Utilizing Program/Project Management skills
  • Experience working on large transformation initiatives.

#LI-AB1

Related SkillsAccountability, Adaptability, Agile Methodology, Business Process Improvement, Business Process Understanding, Change Management, Commercial Acumen, Consultative Communication, Executive Presence, Group Problem Solving, Influence, Prioritizes Effectively, Program Management, Relationship Management, Resource Planning

Anticipated Posting End Date:

Base Pay Range: $118,100/yr. - $196,800/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

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