Operations Analyst

1 month ago

Thousand Oaks, California, United States SEI1GLOBAL Full time

The Middle Office Team supports Registered Investment Advisors (RIAs), Banks, Money Managers and the SEI Wealth Network by providing exceptional administrative services to high-net-worth clients. The Middle Office Operations Analyst must have a strong client-oriented approach and should possess an understanding of the mutual fund and securities business and have a strong willingness to learn the investment management operations business. Middle Office Operations Analysts are dedicated to providing the absolute highest level of service, back-office support, and personal account management to clients within the Advisor and Wealth channels.

This position is responsible for providing account and operational management to clients within the Independent Advisor Solutions Network through extensive daily support and interaction. This will involve acquiring a working knowledge of the investment management business, SEI Funds, products and processes necessary to effectively respond to all inquiries from investment advisors. Individuals must work with the Middle Office Service Teams and SEI Private Trust Company to coordinate client investment activities.

What you'll do:

  • Review, analyze, and enter client information and transactions into multiple systems in order to fulfill monetary and non-monetary requests for high-net-worth client accounts.
  • Interpret monetary requests to determine the correct course of action. This requires an understanding of the high-net-worth client's goals and objectives as well an understanding of SEI's guidelines and procedures.
  • Develop an in-depth understanding of the IRS retirement account processing rules as they relate to IRA's and Qualified Plans.
  • Identify Advisor related processing issues to ensure accurate completion of the submitted request and provide value added servicing.
  • Develop a deep understanding of the current compliance related rules that govern the Financial Services Industry including but not limited to Anti-Money Laundering
  • Participate in departmental projects to improve the current processes and/or systems.
  • Learn all facets of the Middle Office Operation including new account set-up, distributions, receipts, trade processing, model changes, non-monetary account changes and monetary requests which include detailed multi-step processes. Maintain the highest level of confidentiality, quality and privacy.

What you bring to the table:

  • Undergraduate degree and/or equivalent work experience required. Preference in: Accounting, Finance or Business-related field.
  • Knowledge of Microsoft Office products including Word, Excel, Access and Outlook.

Attributes we value:

  • Knowledge of financial and/or investment services
  • Strong dedication to quality customer service
  • Excellent verbal and written communication skills
  • Exceptional interpersonal skills/team player
  • Ability to handle multiple tasks
  • Ability to work under pressure
  • Excellent analytical and problem solving skills
  • Ability to work effectively and productively with others.
  • Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner.
  • Ability to prioritize in a high-volume environment.
  • Excellent organizational skills and attention to detail.
  • Must be a team player with an ability to work independently with minimal supervision.
  • Knowledge of Excel and Word for Windows.
  • Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information.

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.

SEI is an Equal Opportunity Employer and so much more...


After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.


SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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