Senior Manager Operations Support

2 months ago

Dallas, Texas, United States Worldwide Flight Services, Inc. Full time
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

WFS is seeking a Senior Manager, Ground Operations Support Business Intelligence to join the Ground Operations Support Team, North America. The primary focus will be on improving business processes by leveraging technology, business intelligence to support Ground Operations goals and KPI achievement. The Senior Manager position will also oversee the implementation, maintenance, and training for operational applications and will function as a subject matter expert for those applications. The position will be responsible for providing business intelligence solutions that democratize data across the business, working with team members from operations, data and analytics, and technology, as well as creation/maintenance of reports and dashboards critical to conducting daily operations.

The ideal candidate has a strong foundation in Business Intelligence principles, is comfortable working with large volumes of data, and possesses the technical expertise to solve complex data challenges.

The Senior Manager Ground Operations Support and Business Intelligence will be responsible for managing a team which supports all our Ground Handling locations in compliance and administrative needs with a focus on data analytics, process improvement, application support and business intelligence.

Responsibilities
  • Design, deploy, & maintain BI solutions, including data models & visualizations
  • Perform ad hoc analysis & data extractions to resolve reporting issues
  • Collaborate with business partners, IT, & data governance to develop & standardize enterprise metrics
  • Work with analysts, engineers, & stakeholders to create new reporting assets
  • Lead data projects from requirements gathering to production
  • Develop Python or SQL scripts for analysis & automation
  • Lead a team of Support Managers, providing mentorship & technical support
  • Design & implement process improvement solutions using Microsoft tools
  • Develop training schedules based on station needs
  • Test new solutions & coordinate UAT with US & Europe teams
  • Develop & communicate Maintenance/Support Plans for tools
  • Travel to stations for troubleshooting, requirements gathering, & provide on-site support
  • Ensure compliance & assist in new user training
Minimum Requirements
  • Bachelor's degree or equivalent
  • 2-3 years of hands-on experience with Power BI and Power BI Service.
  • Intermediate proficiency in SQL, with the ability to write complex queries.
  • Intermediate proficiency in DAX for data modeling and calculations.
  • Continuously improve performance and reliability of reports.
  • Recommend additional options for reporting and analytics.
  • Knowledge of data engineering practices, including data modeling, ETL processes, and data warehousing concepts.
Preferred Skills
  • Experience with Snowflake, Azure
  • Power BI Certifications
  • Experience in an Agile environment
  • Experience with Python for data analysis and automation tasks.
  • CI/CD, Git experience or equivalent
  • Excellent English verbal and written communication skills, ability to communicate and interact effectively at both technical and business level.
Physical Requirements/Working Conditions
  • Must be flexible for 10% travel which may exceed 5 days at a time.
  • Ability to lift up to 70 pounds.
  • Remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files and documents up to 10 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on telephone.
  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care? Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees
  • Want to invest in your future? 401k program offered with company match
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.


  • Operations Support Senior Manager

    1 week ago

    Dallas, Texas, United States WFS Full time

    WFS, a prominent player in the aviation sector, is seeking a Senior Manager to enhance their Ground Operations Support Business Intelligence team. This position focuses on optimizing operational workflows through advanced technology and business insights to achieve strategic objectives and performance indicators. The Senior Manager will be responsible for...

  • Senior Operations Support Leader

    7 days ago

    Dallas, Texas, United States WFS Full time

    WFS, a prominent player in the aviation sector, is seeking a Senior Manager to enhance their Ground Operations Support Business Intelligence team. This pivotal role focuses on optimizing business workflows through innovative technology and data analytics to achieve operational objectives and key performance indicators (KPIs). The Senior Manager will be...

  • Senior Care Manager

    5 days ago

    Dallas, Texas, United States Your Tailor Made Senior Service Full time

    The OpportunityWe're seeking a highly skilled Senior Care Manager to join our Management team at Your Tailor Made Senior Service. This role is responsible for recruiting, hiring, training, and managing a team of field employees who provide care to seniors aging in place.Key ResponsibilitiesField employee/caregiver hiring, orientation, and trainingField...

  • Manager of Ground Operations Support

    2 weeks ago

    Dallas, Texas, United States WFS Full time

    WFS, a prominent player in the aviation sector, is seeking a Senior Manager to enhance their Ground Operations Support Business Intelligence team. This pivotal role focuses on optimizing operational workflows through advanced technology and business intelligence strategies to achieve key performance indicators (KPIs). The Senior Manager will be responsible...

  • Senior Operations Manager

    5 days ago

    Dallas, Texas, United States PNC Financial Services Group Full time

    About the RolePNC Financial Services Group is seeking a highly skilled Senior Operations Manager to join our Commercial Lending Operations team. As a key member of our team, you will be responsible for defining the overall strategy for our business functional unit within operations.Key ResponsibilitiesStrategy Development: Develop and execute operating plans...

  • Senior Operations Manager

    5 days ago

    Dallas, Texas, United States ABM Industries Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at ABM Industries. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our airport shuttle services.Key ResponsibilitiesAct as the senior member of the General Manager's staff, responsible for...

  • Senior Operations Manager

    3 hours ago

    Dallas, Texas, United States PNC Financial Services Group Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Senior Operations Manager to join our team at PNC Financial Services Group. As a key member of our Commercial Lending Operations team, you will be responsible for defining the overall strategy for your business functional unit within operations.Key Responsibilities:Execute operating...

  • Customer Support Operations Manager

    2 weeks ago

    Dallas, Texas, United States HumCap, Inc. Full time

    Position Overview:HumCap, Inc., a leading software provider for the hospitality sector, is in search of a skilled and experienced Customer Support Operations Manager to spearhead our customer support and implementation division. The successful candidate will have a robust technical foundation and the capability to effectively communicate with both technical...

  • Senior Manager of Knowledge Management and Operations

    5 days ago

    Dallas, Texas, United States Frontier Communications Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Knowledge Management and Operations team at Frontier Communications.Key ResponsibilitiesDevelop and implement knowledge management strategies to support business objectivesLead a team of professionals in creating, maintaining, and disseminating knowledge...

  • Senior Operations Manager

    7 days ago

    Dallas, Texas, United States Del Monte Fresh Produce Company NA Inc Full time

    Job OverviewPosition Objective:The Senior Operations Manager plays a pivotal role in overseeing all operational units within the organization. This includes Fresh Cut, Protein, Repack, Shipping, Receiving, and Ripening. The individual will ensure adherence to safety protocols, food safety standards, product quality, customer satisfaction, inventory...

  • Customer Support Operations Manager

    7 days ago

    Dallas, Texas, United States HumCap, Inc. Full time

    Position Overview:HumCap, Inc., a leading software provider for the hospitality sector, is in search of a seasoned Manager of Customer Support to spearhead our customer support and implementation division. The ideal candidate will have a robust technical foundation and the ability to communicate effectively with both technical and non-technical stakeholders....

  • Senior Employee Relations Manager

    2 weeks ago

    Dallas, Texas, United States Your Tailor Made Senior Service Full time

    POSITION OVERVIEWWe are seeking a dedicated Employee Care Manager to become an integral part of our management team at Your Tailor Made Senior Service. This role focuses on the recruitment, training, and oversight of our field staff who are committed to providing exceptional care to seniors.IDEAL CANDIDATE PROFILEThe ideal candidate will possess experience...

  • **Senior Operations Manager**

    4 days ago

    Dallas, Texas, United States HCL Technologies Full time

    Job Summary:HCL Technologies is seeking a highly skilled and experienced Senior Operations Manager to lead our operational requirements and facilitate the maintenance of our central repository for all deliverables. As a key member of our team, you will be responsible for liaising with enabling teams to ensure timely execution and closure of action items.Key...

  • Customer Support Operations Manager

    2 weeks ago

    Dallas, Texas, United States HumCap, Inc. Full time

    Position Overview:HumCap, Inc., a prominent software provider for the hospitality sector, is in search of a seasoned Manager of Customer Support to oversee our dedicated customer support and implementation division. The ideal candidate will have a robust technical foundation and the capability to effectively interact with both technical and non-technical...

  • Senior Care Coordinator

    7 days ago

    Dallas, Texas, United States Morada Senior Living Full time

    Job OverviewAbout Morada Senior Living:Morada Senior Living, part of the Discovery Senior Living family, operates senior living facilities across multiple states. Our organization is dedicated to enhancing the quality of life for our residents while fostering a supportive environment for our Team Members to provide exceptional care.We are currently seeking a...

  • Facility Operations Manager

    2 weeks ago

    Dallas, Texas, United States Support Center Full time

    Job OverviewThe Facilities Manager is responsible for overseeing the activities of personnel engaged in the coordination of repairs, maintenance of equipment, and overall facility management. This role involves developing and managing a preventive maintenance strategy, procuring necessary parts and tools, and preparing the annual budget for facilities. The...

  • Senior Product Operations Manager

    7 days ago

    Dallas, Texas, United States Foot Locker Full time

    Overview The mission of the Product & Agile Enablement team is to empower product teams to concentrate on their customers by providing streamlined, efficient methods to align strategies, utilize data for informed decision-making, and enhance operational workflows. This team primarily focuses on three key areas: 1) Enabling Product Teams, which...

  • Senior Product Operations Manager

    7 days ago

    Dallas, Texas, United States Foot Locker Full time

    Overview The mission of the Product & Agile Enablement team is to empower product teams to concentrate on their customers by providing streamlined, efficient methods to align strategies, utilize data for informed decision-making, and enhance operational workflows. This team primarily focuses on three key areas: 1) Enabling Product Teams through...

  • Senior Security Operations Manager

    2 weeks ago

    Dallas, Texas, United States Kimberly-Clark Full time

    About the RoleAs a key player in the security domain, you will be responsible for crafting and executing security initiatives that prioritize the safety of our personnel and assets. Your focus will be on creating a collaborative environment that values data-driven decision-making and integrates security practices that serve a meaningful purpose.This position...

  • Senior Product Operations Manager

    2 weeks ago

    Dallas, Texas, United States Foot Locker Full time

    Overview The mission of the Product & Agile Enablement team is to empower product teams to concentrate on their customers by providing streamlined, efficient, and frictionless methods to align strategies, utilize data for informed decision-making, and enhance operational workflows. This team is primarily engaged in three key areas: 1) Enabling Product...