Mac Specialist

2 months ago

Santa Clara, California, United States SoftHQ Full time
*Key Responsibilities:
*Technical Proficiency:
  • Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
*Hardware Knowledge:
  • Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
*Software Applications:
  • Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
*Software solutions: *JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

*Ticketing and

Help Desk Platforms:
*ServiceNow and Jira Service Management or similar tools.

*Networking Basics:
  • Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
*Remote Desktop Support:
  • Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
*Customer Service Skills:
  • Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
*IT Inventory:
  • Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
*Adaptability and Learning:
  • Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
*Team Collaboration:
  • Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
*Experience: *Minimum 5+ years of experience as a Desktop Support Engineer

Job Type:
Contract

Pay:
$35.00 per hour

Expected hours: 40 per week

Experience level:

  • 5 years

Schedule:

  • 8 hour shift

Work Location:
In person

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