![Robert Half](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Specialist
2 weeks ago
Title: Desktop Support
Location: Santa Clara, Ca
Remote/Onsite: Onsite
Technology Top Skills: Windows 10, Mac OS, Active Directory, office 365, Okta, Cisco VPN, DUO
Robert Half is looking for a Desktop Support Specialist. The Desktop Support will assist in meeting the organizations’ IT needs and will be responsible for the day to day operational activities of help desk Support, with general understanding of network administration, server, and systems. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Submit your application for this exciting opportunity
Essential Duties:
- Provide day-to-day IT support to local and remote offices using ticketing system, in-person, via IT support line, email and instant messaging
- Images, builds, and set up of user accounts as well as the deployment and support of computers to new employees
- Assists staff with installation, configuration, and ongoing usability of laptop computers as well as peripheral equipment and software
- Maintenance on user accounts in programs such as AD
Top Requirements
- 5+ or more years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support
- Strong knowledge of MS Office, Office 365/Outlook, Google Apps for Work
- Solid understanding of Mac OS, Windows OS, software upgrade process
- Experience with Active Directory
- Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, desktop network troubleshooting
- Proficient in the understanding and troubleshooting of the Mac and Windows and enterprise applications including core competencies: AD, Okta, Box, Gsuite /GAM, 0365, Email security, phishing tools, VMWare Workspace One,Smartsheet, Adobe, Crowdstrike, Zoom, Zoom rooms / Conferencing
- ability for supporting DUO, Okta, Zoom, Cisco VPN
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