Retail Collections Specialist I

4 weeks ago

Greensburg, Pennsylvania, United States First Financial Bank Full time
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written

If you are interested and qualified for this role, we invite you to apply.

Essential Functions/Responsibilities:
The Retail Collections Specialist I is considered an entry-level, less experienced collector.

An individual with this title will focus primarily on making quality collection calls that address the fact finding questions that will assist a collector in telling the story behind the delinquency of an account while working to solve delinquency and make payback arrangements with the client.

This position requires the collector to learn the bank's systems and processes. They will need to work with clients when a modification, deferment, or extension is appropriate. They learn when to refer accounts for additional action, such as repossession, when warranted.

  • Initiate contacts through varied means of communication with clients regarding past due accounts. 20%
  • Works an assigned block of accounts and is responsible for all of the work requirements during the time the account is in their possession. 20%
  • Creates payment plans and courses of action to bring delinquent and default loans current. 10%
  • Works with clients through all stages of the Loss Mitigation process. 5%
  • Documents all account developments on software servicing systems. 10%
  • Performs collateral valuations, refers repossessions and other analysis work on defaulted and delinquent accounts. 5%
  • Works on the enforcement of loan contracts and recommends the appropriate course of action to create a favorable outcome for the bank. Actions might include; foreclosure, forbearance, deferments or extensions. 5%
  • Performs searches and skip tracing to locate hard to reach clients. 5%
  • Develop thorough knowledge of the First Financial Bank Purchase and Assumption Agreements for all FDIC engineered transactions. 5%
  • A high level of familiarity with the Single Family Residential portion of the First Financial Bank acquired institutions and at a detailed understanding of how to apply the Loss Share Agreements in varied situations. 10%
  • A working knowledge of both the Legacy and Covered Asset portfolios as well as an understanding of the differences between the two. 5%
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

  • Six months to one year related experience and/or training
  • Associate's degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience.

Preferred Knowledge and Skills:

Level of Complexity and Scope:

Degree of Independence and Decision-Making:

Required Supervisory Responsibilities:

Physical Requirements:

  • Occasionally lifts and carries up to 20 lbs.
  • Occasionally stands and walks.
  • Frequently sits and drives.

Compliance Statement:

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.

This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.


It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

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