Strategic Account Director

3 weeks ago

Dublin, Ohio, United States OCLC, Inc. Full time
You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Strategic Account Director is responsible for driving revenue growth and market penetration within large US customer accounts. This position demands a seasoned professional with exceptional strategic thinking, sales acumen, and relationship-building skills.

Responsibilities:

  • Develop and implement strategic sales plans to achieve revenue targets and expand market share within strategic customer accounts.
  • Build and maintain strong relationships with key stakeholders and decision-makers within strategic accounts.
  • Identify new business opportunities and drive initiatives to grow revenue and increase market penetration.
  • Collaborate with cross-functional teams including product management, sales, marketing, and finance to align strategies and support customer needs.
  • Monitor market trends, competitor activity, and customer feedback to inform sales strategies and identify areas for improvement.
  • Act as a trusted advisor to strategic customers, providing guidance and support to help them achieve their business objectives.
  • Drive customer satisfaction and retention by delivering exceptional service and value-added solutions.
  • Stay abreast of industry developments, best practices, and emerging trends to maintain a competitive edge in the market.

Qualifications:

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field; MBA/MLS preferred.
  • 7-10 years of experience in strategic account management.
  • Proven track record of success in driving revenue growth and exceeding sales targets within strategic accounts.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinker with the ability to analyze market trends and develop innovative sales strategies.
  • Demonstrated ability to build and maintain relationships with senior-level executives and key decision-makers.
  • Results-oriented mindset with a focus on delivering exceptional customer value and driving business outcomes.
  • Experience in the information industry, publishing, library, or technology services industry preferred.
  • Ability to travel as needed to meet with clients and attend industry events % of the time)

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