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Admissions Advisor

3 months ago


Cleveland, Ohio, United States Lakeshore Technical College Full time


Admissions Advisor

# of Weeks: 52
Hours per week: 40.00
Work Schedule Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Schedule: Varies depending upon the needs of the college.
Reports To: Admissions and Customer Service Manager
Recruitment Group: Full-Time Non-Exempt (Hourly)
Multiple Locations - See job description for more details: No
Closing Date:
Salary Expectation: $21.94 to $22.76 per hour (Note: The hourly rate will commensurate based on education and occupational experience).
LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings

Lakeshore also offers generous paid time off starting with 10 days of vacation, 15 days of sick/personal leave,
10 holidays, and a one-week winter break.


Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
"Dress for your day" | Employee recognition and appreciation events
Campus closed Fridays during summer

Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

SHIFT: Day/evening/weekend hours | Flexible based upon the needs of the College

LOCATION: Lakeshore Technical College - Cleveland, Wisconsin

POSITION SUMMARY: Provides primary contact for prospective students throughout the Lakeshore admissions process. Responsible for building relationships and maintaining contact with inquiry and applicant pools and transitioning prospective students from inquiry to admit. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(70%) Student Recruitment and Admissions
  • Cultivate student prospects through web inquiries, incoming phone calls, outreach, and referrals.
  • Follow-up with prospective students and guide them to identify their educational goals.
  • Provide personalized service and referrals for campus resources to prospective students.
  • Host campus visits for prospective students, including walk-in appointments.
  • Perform outreach recruiting activities as assigned, including off-campus recruiting opportunities.
  • Participate in Lakeshore events for prospective students including some required evenings and weekends.
  • Participate in educational fairs and related special events representing the college and its programs.
  • Represent Lakeshore at and actively recruit from area high schools.
  • Collaborate with Dual Credit on the application, selection, and registration of high school students into various types of dual credit opportunities.
  • Actively encourage and assist students with Lakeshore support services to best support their transition to Lakeshore.
  • Build and maintain relationships with Lakeshore stakeholders such as area high schools, community organizations, and businesses to advocate for and promote Lakeshore programs, courses, and services.
  • Support and guide prospective students through the Lakeshore's career assessment and development activities to assist students in identifying career goals.
  • Actively recruit and develop contacts and referral networks with targeted organizations, including coordination and scheduling of on-site recruitment opportunities.
  • Maintain a high level of knowledge and understanding of academic programs.
  • Guide new students regarding admissions requirements.
  • Assist in the development and delivery of recruitment programs, materials, and new student orientation.
(20%) Prospective Student Relationship Management
  • Qualify leads and forward them for data entry.
  • Track prospective students to identify their needs throughout the recruitment process and monitor progression of assigned students through the admission funnel.
  • On an ongoing basis, monitor viability of cold inquiries and leads for continual term cleanup.
  • Contribute ideas that support Lakeshore's communication plan and recruitment goals.
(10%) Other
  • Participate in team and recruitment meetings and provide input towards the development and implementation of new services and processes in response to student needs and trends.
  • Keep the Admissions team informed of processes, obstacles, or concerns that impact performance.
  • Provide support to the Admissions team, as needed.
  • Provide support for grant initiatives, as required.
  • Provide evening support in the Admissions office, when needed.
  • Participate in approved staff training and development opportunities.
  • Provide an exceptional customer service experience to both internal and external customers throughout every interaction.
SUPERVISORY RESPONSIBILITIES:
  • None
EDUCATION AND EXPERIENCE
  • Bachelor's degree or equivalent in a related discipline required.
  • Two to three years of recent relevant occupational experience in higher education recruitment, enrollment, or sales and marketing required.
  • Certified career development facilitator a plus.
CERTIFICATIONS, LICENSURE, REGISTRATION:
  • Valid State of Wisconsin driver's license is required or access to reliable and flexible transportation to commute from one job site to another.
TECHNOLOGY SKILLS:
  • Proficient in the use of Microsoft Office Suite programs (Word, Excel, PowerPoint, Outlook, etc.).
  • Ability to navigate through Windows; access college network system; understand database concepts; and download and manage various applications and files.
  • Ability to quickly adapt to new technology and be able to support any software or hardware that is used by the College.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of WTCS and Lakeshore's mission, vision, and strategic direction.
  • Ability to master software such as: Microsoft Office (Word, PowerPoint, Excel).
  • Maintain functional knowledge of administrative software system (PeopleSoft).
  • Excellent command of the English language, both written and oral.
  • Use discretion, maintain positivity, and confidentiality.
  • Present and conduct self in a professional, ethical, and respectful manner at all times.
  • Organizational, planning and time management skills; human relations skills; verbal and written communication skills; analytical skills and abilities; computer technology skills and abilities; team/meeting management; problem solving and decision-making skills; ability to plan and set goals and follow-through to completion; initiative, judgment, and ability to assume responsibility without direct supervision.
  • Exemplify college values in all staff and student interactions, as well as services delivered.
  • Ability to establish and maintain effective working relationships and relate successfully with staff, students, and people of diverse cultural, social, or educational background.
  • Fluent, bilingual individual is beneficial.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
  • The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment may require multi-tasking.
  • The noise level in the work environment is usually moderate.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

CONDITION(S) OF EMPLOYMENT:
Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
Valid State of Wisconsin driver's license is required.

#LakeshoreProud

Lakeshore Technical College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/affirmative action officer, 1290 North Avenue, Cleveland WI 53015, phone or , ext. 1139.

Lakeshore Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college's programs, services, and/or employment should call LTC at or 888. Go To LTC , or TTY 711.

Website: WWW.GOTOLTC.EDU | Telephone: 1-888-GOTOLTC

To apply, visit

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