Credit Collection Specialist 1

1 month ago

New Bremen, Ohio, United States Crown Equipment Corporation Full time

Company Description:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology.

As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.


Job Purpose and Objectives:
Perform collection activities for assigned branch accounts. Communicate with third parties to assure assigned accounts are kept current and payment is forthcoming. Maintain current credit information as well as collection and follow-up notes on all assigned accounts.

Escalate disputed invoices or issues in a timely manner to the appropriate manager and/or internal company resources to facilitate resolution.

Monitor open accounts receivables daily utilizing online tools and various reports. Develop relationships with key customer accounts payable contacts. Monitor customer history for trends and report to management. This position reports to the Credit & Collections Supervisor.

Job Responsibilities:

  • Customer Collection Activities
  • Maintain regular communication with customers to assure that assigned accounts are kept in current status and payment is forthcoming.
Provide customer service and maintain appropriate documentation of collection procedures performed to reference for future communications. Follow up in a timely manner on past due invoices. Proactively confirm approval of all larger invoices with key customers. Enlist the efforts of Branch Management, General Managers, and Directors to accelerate the collection process.

Credit Review Monitor credit status on all assigned accounts. Coordinate and work with Regional Credit Specialist on resolution. Assist Collection Specialist Regional with research and resolve of past due accounts. Research customers through Dunn & Bradstreet, Company history, and other internet sources to determine risk. Follow up with customers on delinquent accounts to determine approval of orders.Report Preparation and Review
  • Review portfolio using Accounts Receiveable (AR) Metrics & Detail Reports.
Prepare and review portfolio and aging reports with Branch Management team and customers on monthly basis. Review portfolio with Supervisor on monthly basis.

Miscellaneous Monitor credit status on all assigned accounts. Research and reconcile account history as needed. Process electronic payments as requested. Perform accounting adjustments as needed. Perform other duties as assigned.
Minimum Qualifications:

  • Less than 2 years related experience
  • Associate degree (Accounting)
Non-degree considered if 6+ years of related experience along with a high school diploma or GED

Preferred Qualifications:

  • Attention to detail and ability to work independently with appropriate guidance.
  • Analytical and objective decision making skills.
  • Good communication skills and problem solving capabilities.
  • Good computer skills.
  • Ability to multitask and work in fast paced environment.

Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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