Area Desk Supervisor

4 weeks ago

Grand Rapids, Michigan, United States Kent State University Full time

Job Title:

Area Desk Supervisor

Physical Location:
Kent State - Kent, OH

Salary:

$16.35 hourly

Basic Function:

Coordinates, oversees, and provides administrative support which may include, but not limited to, an area desk or service desk function with supervision of a large number of student or temporary employees on a continual basis. Reports to designated supervisor.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Functions as a working supervisor over a large number of student or temporary employees on a continual basis.

Coordinates workflow and schedule to ensure deadlines are met, priorities are recognized, and policies/procedures are followed.
Trains, assigns, and instructs employees on proper work procedures and policies.
Assigns and monitors work activities.
May participate in the interviewing and selection of job applicants and the performance evaluation of assigned employees; may recommend personnel actions (e.g., hiring, termination, promotion, discipline, layoff/recall).
Performs a variety of administrative functions (e.g., composes routine and non-routine correspondence, processes forms, responds to questions about the processing of forms, maintains a system of files, reviews and corrects work done by others in work unit, and generates reports).

Acts as liaison between supervisor work unit, students, and internal and external stakeholders to transmit information, directives, and decisions.

Maintains office policies and procedures; assists in the implementation of policies and procedures as assigned by supervisor.

Generates reports, audits for accuracy, and assists with occupancy management (e.g., temp keys, room hall changes, etc.).

Collaborates with interdepartmental units to enhance student engagement and on campus living experience (e.g., community events, linen rental information) and communicates information regarding activities, people, health and safety concerns, or any issues which may adversely impact the hall community.

Serve on various department, division and university committees when requested.

Leads monthly desk student staff meetings to discuss concerns, provide updates, create effective staff communication, and answer any questions.

Oversees equipment checkout policies and procedures; delivers items (e.g., carts, vacuum cleaners).

Oversees and maintains a daily log of observations and/or concerns.

Reports maintenance concerns in common areas.

Coordinates check-in and check-out processes throughout the academic year and summer.

Performs related duties as required.

Additional Examples of Duties – if applicable:

None.
Minimum Qualifications:

High school diploma or equivalent. A minimum of one year responsible administrative experience in an office or business setting including supervisory experience.

License/Certification:

None.

Knowledge Of:

Office practices and procedures

Standard procedures for alphanumeric filing

Skill In:

Interpersonal communication to effectively interact with University personnel and public

Written communication (e.g., to compose routine and non-routine correspondence)

Specific software (e.g., Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint and other administrative programs)

Ability To:

Hire, train, develop and supervise student or temporary employees

Manage time and prioritize tasks for self and student staff

Carry out and assist in implementing changes

Operate a computer for word processing, data entry/retrieval, and data management

Apply and interpret policies and procedures

Analyze situations and assist in developing effective solutions

Read and comprehend a variety of written information

Operate and maintain various office equipment

Maintain accurate records

Classify information according to established methods

Maintain confidentiality of student information in accordance with University Housing and FERPA policies

Work with a diverse student population

Preferred Qualifications – if applicable:

None.
Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Normal office environment; may work varied hours to include evenings and weekends during peak periods. Exerting up to 20 pounds of force occasionally.

Working Schedule:

Monday - Friday 8:00am - 5:00pm or otherwise discussed with your supervisor

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.
Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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