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Healthcare Operations Supervisor

2 months ago

Grand Rapids, Michigan, United States Undisclosed Company Full time
Job Overview

We are seeking a dedicated Healthcare Operations Supervisor to oversee the daily functions of our medical practice. This role is essential in ensuring that our team operates efficiently and effectively, maintaining the highest standards of patient care.

Key Responsibilities

Recruitment and Staffing:

  • Develop and implement hiring strategies and protocols.
  • Utilize various platforms for recruitment, ensuring a diverse and qualified candidate pool.
  • Manage staff scheduling and coverage, adhering to office policies regarding absenteeism and time-off requests.
  • Evaluate and adjust the annual calendar based on patient demand and growth.
  • Organize training sessions and staff appreciation initiatives.

Team Management:

  • Conduct staff evaluations upon hiring to assess individual strengths and potential.
  • Monitor team performance and assign responsibilities effectively.
  • Identify staffing needs and deficiencies, leading to strategic hiring decisions.
  • Facilitate regular performance reviews and team meetings to foster communication and accountability.

Operational Oversight:

  • Manage communication systems, including phone and appointment reminders, ensuring seamless patient interactions.
  • Oversee the use of office management software, requiring a proactive approach to learning its features.
  • Evaluate outsourcing needs and manage IT communications and facilities maintenance.

Financial Administration:

  • Analyze profit and loss reports, focusing on collections, production, and overhead management.
  • Collaborate with accountants on financial matters, including banking and tax documentation.
  • Monitor collection protocols and oversee accounts payable.
  • Develop budgets and identify areas for cost reduction while ensuring optimal allocation of resources.
About Us

Join our practice, where we prioritize excellence in healthcare delivery. Our team is committed to fostering a supportive environment that encourages both personal and professional growth. With a legacy of outstanding service and a focus on innovative treatments, we are dedicated to enhancing the quality of life for our patients.