Supervisor Telecommunications

1 month ago


Baltimore, Maryland, United States MEDSTAR HEALTH Full time

General Summary of Position

MedStar Harbor Hospital has a full-time Supervisor opportunity on our Telecommunications team. This role plans, organizes, and directs the activities of the Telecommunications/Guest Relations Department in accordance with applicable administrative and regulatory requirements. Assists callers to the hospital, including patients, physicians and members of the community, providing accurate information and efficient service.

The telecommunications department is open 24/7. This position is mostly day shift with rotating weekends and some evenings, overnights, and holidays are required as well.

Primary Duties and Responsibilities

Assists in selecting, training, orienting, and assigning department staff. Assists in: the development of standards of performance, evaluation of performance, and conducting of performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with office staff to review programs, provide feedback, discuss new developments, and exchange information.Assists in the development and recommendation of department operating budget and ensures that the department operates within the budget.Assists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.Assists in the oversight of hospital communication systems.Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.Participates in multi-disciplinary quality and service improvement teams.Performs duties of Telecommunications and Guest Relations Specialist.

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