Current jobs related to Guest Services Coordinator - Houston, Texas - teamworkonline

  • Valet Supervisor

    4 weeks ago

    Houston, Texas, United States Evolution Parking & Guest Services Full time

    Job Title: Valet SupervisorEvolution Parking & Guest Services is seeking a highly skilled and experienced Valet Supervisor to join our team. As a Valet Supervisor, you will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional customer service.Key Responsibilities:Establish positive guest relationships...

  • Guest Services Coordinator

    4 days ago

    Houston, Texas, United States The Post Oak Hotel Full time

    Overview:The Post Oak Hotel is seeking a Guest Services Coordinator to provide exceptional guest experiences. As a key member of our team, you will be responsible for ensuring seamless interactions between guests and hotel staff.Responsibilities:Guest Interaction: Greet guests warmly and respond to their requests in a timely and professional manner.Valet...

  • Spa Guest Service Coordinator

    4 days ago

    Houston, Texas, United States Houston Housing Authority Full time

    Job Title: Spa Guest Service CoordinatorJob Summary: We are seeking a highly skilled and experienced Spa Guest Service Coordinator to join our team at The Houstonian Hotel, Club & Spa. As a Spa Guest Service Coordinator, you will be responsible for providing exceptional customer service to our guests, ensuring their satisfaction and comfort throughout their...

  • Guest Services Coordinator

    2 weeks ago

    Houston, Texas, United States Unavailable Full time

    Job SummaryWe are seeking a highly organized and customer-focused Guest Services Concierge to join our team at Baylor St. Luke's Medical Center. As a key member of our hospitality team, you will be responsible for providing exceptional service to our patients, families, and visitors.ResponsibilitiesEstablish a rapport with patients and families to determine...

  • Guest Services Coordinator

    2 weeks ago

    Houston, Texas, United States CommonSpirit Health Full time

    Job SummaryWe are seeking a highly organized and customer-focused Guest Services Concierge to join our team at Baylor St. Lukes Medical Center. As a key member of our hospitality team, you will be responsible for providing exceptional service to patients, families, and visitors, ensuring a positive and memorable experience during their...

  • Guest Services Coordinator

    2 weeks ago

    Houston, Texas, United States Catholic Health Initiatives Full time

    Job SummaryWe are seeking a highly organized and customer-focused Guest Services Concierge to join our team at Baylor St. Luke's Medical Center. As a key member of our hospitality team, you will be responsible for providing exceptional patient and family experiences through personalized service and attention to detail.ResponsibilitiesEstablish a rapport with...

  • Guest Services Coordinator Part-Time

    2 weeks ago

    Houston, Texas, United States Houstonian Campus LLC Full time

    Job OpportunityWe are seeking a highly skilled and friendly Guest Services Coordinator to join our team at The Houstonian Spa. As the first point of contact for our guests, you will play a vital role in setting the tone for their visit and ensuring they feel pampered and relaxed.Key Responsibilities:Collaborate with the service team to provide exceptional...

  • Guest Experience Coordinator

    4 days ago

    Houston, Texas, United States AEG Full time

    Job Title: Guest Experience CoordinatorAbout the Role:We are seeking a highly organized and detail-oriented Guest Experience Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring that our guests have an exceptional experience at our events.Key Responsibilities:* Assist with various tasks on game days and...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Texas Hotel MGT Full time

    IMMEDIATE AVAILABILITY FOR POSITION As a Front Desk Associate, you will play a crucial role in providing exceptional service to our guests. Your primary responsibilities will include welcoming and registering guests, ensuring a pleasant experience throughout their stay, and efficiently managing their accounts upon departure. Key Responsibilities: Manage...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Crescent Services Full time

    Full-time Positions Available.We are currently seeking candidates for two open roles:_ Must be available for Flexible Scheduling a.m/p.m_ One position for p.m. and overnight shiftsBlossom Hotel Houston, a premier luxury establishment, is situated in the vibrant center of Bayou City. Whether your visit is for business or leisure, our lunar-inspired property...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Texas Hotel MGT Full time

    IMMEDIATE HIRING AVAILABLE As a Front Desk Associate, you will play a crucial role in providing exceptional service to our guests. Your primary responsibilities will include welcoming and registering guests, ensuring a pleasant stay, and managing the check-out process. Key Responsibilities: Efficiently handle guest check-ins and check-outs.Establish accurate...

  • Guest Experience Coordinator

    2 months ago

    Houston, Texas, United States Marriott Hotels & Resorts Full time

    Our Mission: At Marriott Hotels & Resorts, we strive to create unforgettable experiences for our guests. We're not just about serving food and drinks, but about crafting a memorable journey that leaves a lasting impression.What We Do: As a Guest Service Expert, you'll be part of a team that's dedicated to delivering exceptional service and creating a unique...

  • Front Office Supervisor

    3 days ago

    Houston, Texas, United States Crescent Services Full time

    Crescent Services is seeking a skilled Front Office Supervisor to join our team at the DoubleTree Hotel and Suites by the Galleria. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in experience for our valued guests.Key Responsibilities:Train and develop front desk staff...

  • Front Office Supervisor

    3 days ago

    Houston, Texas, United States Crescent Services Full time

    Job Summary: We are seeking a highly skilled Front Office Supervisor to join our team at Crescent Services. As a key member of our hotel team, you will be responsible for delivering exceptional guest service and ensuring the smooth operation of our front desk.Key Responsibilities:Assist with training and provide open communication to management regarding...

  • Guest Service Expert

    4 weeks ago

    Houston, Texas, United States Marriott International Full time

    Job SummaryOur team is seeking a skilled Guest Service Expert to join our hospitality team. As a Guest Service Expert, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.You will be the face of our hotel, interacting with guests, responding to their needs, and ensuring their stay is...

  • Shuttle Driver

    4 weeks ago

    Houston, Texas, United States Evolution Parking & Guest Services Full time

    Job SummaryWe are seeking a skilled Shuttle Driver to join our team at Evolution Parking & Guest Services. As a Shuttle Driver, you will be responsible for delivering exceptional customer service to our guests while operating a multi-passenger van.Key ResponsibilitiesProvide first-class customer service to guests in a professional, courteous, and efficient...

  • Guest Service Representative

    2 weeks ago

    Houston, Texas, United States Blue Water Hospitality Group, LLC Full time

    Job SummaryBlue Water Hospitality Group, LLC is seeking a highly motivated Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and maintaining a clean and organized guest service center.Key...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and...

  • Guest Services Representative

    1 week ago

    Houston, Texas, United States Extended Stay Full time

    Extended Stay Job DescriptionAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Assisting guests with their needs and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing...

  • Guest Services Specialist II

    1 month ago

    Houston, Texas, United States Latham & Watkins Full time

    About the RoleLatham & Watkins is seeking a highly skilled Guest Services Specialist II to join our dynamic team in Houston. As a key member of our operations team, you will be responsible for delivering exceptional customer service to external and internal clients.Key Responsibilities:Provide high-level customer service to clients and visitors, including...

Guest Services Coordinator

3 months ago

Houston, Texas, United States teamworkonline Full time
General Description:The Guest Services Coordinator is responsible for providing an exceptional level of world-class service to all guests, clients, and partners for tenant (Rockets) and non-tenants (concerts, family shows). This position is ideal for candidates with event experience and superb customer services skills. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. RESPONSIBILITIES include but are not limited to:
  • Assist the Guest Services Department in hiring and training part time event night staff.
  • Proactively address issues affecting the fan experience at Toyota Center and recommend solutions.
  • Serve as the liaison between Rockets Service team, vendors, and Guest Service/Security teams to track event night concerns and issues to ensure resolutions and communication.
  • Implement system to communicate and resolve issues and organization opportunities for improvement based off fan feedback and post-event survey results.
  • Will work with Guest Services Manager to determine staffing levels, complete staffing calls and develop continuing education and training plans as it impacts customer service levels and delivery to our customers.
  • Assist in developing and implementing standard operating procedures (SOPs) and develop employee collaterals such as handbooks, training manuals, uniform requirements, etc.
  • Provide supplemental event support as needed.
  • Various other duties as assigned.
  • Carry out supervisory responsibilities for assigned staff in accordance with the organization's policies and applicable laws. Responsibilities include: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems and regularly communicating with staff.
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
Minimum qualifications:
  • BS/BA degree in a related field
  • Must have the ability and willingness to work long days, evenings, weekends and holidays.
  • Two years' experience in the entertainment (arena, stadium or theater) industry or related field.
  • Extensive customer service background including training and staffing
  • Ability to motivate, encourage and recognize exceptional performance
  • Experience in large-scale startups in a similar or related capacity.
  • Demonstrated managerial or supervisory experience in this field.
  • Strong computer skills, especially with Microsoft Office
Physical & Mental Requirements:
  • The employee is regularly required to stand, sit, walk, use handle, or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
  • The employee must be able to transfer and move items for departmental needs.
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.