Senior Solution Support Engineer

1 month ago

San Ramon, California, United States SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Location: This is a hybrid role, working 3 days per week in our SAP office in San Ramon, California.

What You'll Do:

As a SPM (Sales Performance Management) application operation engineer you will be involved in resolving day to day operational issues for the customer. The engineer will be responsible for resolving customer issues with defined SLAs and the engineer will be performing data migrations, custom code deployments and weekend maintenance activities.

We are supporting multiple applications backend operations 24 x 7.

Proactively communicates client status, concerns, and issues to the appropriate management team.

Code migration: Responsible for executing application code migration, mainly for HANA /Oracle code.

Configuration management: Implement and deploy configurations code and manage changes to maintain consistency across environments.

Automate: Develop and implement automation scripts and tools to streamline and simplify.

What You Bring:

5+ years of experience, with a Degree in Computer Science or related engineering fields.

Primary duties will be providing operational support and managing applications (RHEL, Oracle).

Experience with Linux is required (Redhat preferred).

Good understanding of relational databases (Oracle 12/19) and HANA DB.

Good understanding of SQL and stored procedures.

Excellent written and verbal communication skills.

Additional Skills will add value to the role:

Automate Operational activities using scripting languages like Shell, Ansible, Rundeck, etc.

Good understanding of how J2EE applications work with Web servers, etc.

Knowledge of GCP, Kubernetes, Dockers is a plus.

Meet Your Team:

We support Sales Performance Management & SAP Sales Cloud Solution which is part of SAP SuccessFactors portfolio.

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 109, ,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Customer Service and Support | Expected Travel: 0% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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