We have other current jobs related to this field that you can find below
-
Client Success Specialist
3 days ago
Bloomington, Illinois, United States Glue Up Full timeBecome a part of our team as a Client Success Specialist at Glue UpGlue Up, a prominent SaaS provider, is on the lookout for a committed professional to ensure our clients maximize their experience with our platform. In the role of Client Success Specialist, you will play a crucial role in nurturing robust relationships, providing exceptional support, and...
-
Client Success Specialist
3 days ago
Bloomington, Illinois, United States Procurement Partners LLC Full timeClient Success SpecialistJob Type:Full-timeDescription:Location:RemoteReports to:Senior Director, Customer SuccessAbout Us:Procurement Partners LLC is dedicated to developing intuitive software solutions that empower healthcare organizations to streamline their purchasing, inventory management, invoicing, and payment processes. We assist numerous facilities...
-
Customer Success Manager
3 weeks ago
Bloomington, United States Procurement Partners LLC Full timeDescription: Customer Success Manager Job Type Full-time Description Location: United States - Remote Reports to: Senior Director, Customer Success About Us Procurement Partners builds easy-to-use software that lets healthcare organizations automate their purchasing, inventory management, invoicing, and payments processes. We help thousands of...
-
Client Program Manager
1 month ago
Bloomington, United States Pearson Full timeThe Client Program Manager is responsible for the successful implementation and maintenance of client programs and serves as the principal communication channel between the client and Pearson VUE to ensure client satisfaction with delivered services. This team member develops and maintains complete, up-to-date documentation, including project plans, the...
-
Senior Customer Success Manager
1 month ago
Bloomington, United States ResMed Full timeSenior Customer Success Manager Location: Bloomington, MN USA Time Type: Full time Posted On: Posted 6 Days Ago Job Requisition ID: JR_034552 ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in...
-
Client Relationship Manager
3 days ago
Bloomington, United States City Wide Facility Solutions Full timeJob OverviewAre you seeking a position that involves fieldwork? City Wide Facility Solutions promotes remote work with occasional office visits (local candidates only). The total compensation for this role is anticipated to be between $75,000 and $85,000, complemented by an uncapped commission structure for those aiming for higher earnings. This position...
-
Enterprise Customer Success Manager
3 months ago
Bloomington, United States Procurement Partners LLC Full timeJob DescriptionJob DescriptionDescription:Location: United States - RemoteReports to: Vice President of Customer ExperienceAbout UsProcurement Partners build easy-to-use software that lets healthcare organizations automate their purchasing, inventory management, and invoicing. We help thousands of facilities and their staff reduce their expenses and time...
-
Senior Customer Success Strategist
2 days ago
Bloomington, Illinois, United States Procurement Partners LLC Full timePosition OverviewEnterprise Customer Success ManagerIn this pivotal role, you will cultivate robust relationships with our essential clients within the post-acute healthcare domain. By comprehensively understanding their requirements and delivering insightful solutions, you will facilitate shared success and expansion. This position is ideal for a...
-
Customer Success Specialist
1 month ago
Bloomington, United States Cuneo Advertising Full timeWe have nothing of greater value than our people. For over 40 years, we have built strong teams of confident, creative people with a high degree of initiative, discipline, and respect. We respect the uniqueness of every individual and encourage everyone to strive to make a difference in their own lives and the experiences of our clients! What We...
-
Client Engagement Manager
2 months ago
Bloomington, Illinois, United States Easy Dynamics Full timeWe are looking for a Client Engagement Manager to build positive relationships with federal agency clients and other stakeholder. You'll be the assigned clients' first point of contact, onboarding new users to our Identity, Credential & Access Management (ICAM) solutions, driving customer satisfaction and continuously improving our processes. To succeed in...
-
Client Relationship Manager
3 days ago
Bloomington, United States City Wide Facility Solutions Full timeJob OverviewAre you seeking a role that combines fieldwork with client interaction? City Wide Facility Solutions offers a flexible work environment with occasional office visits. The expected total compensation for this position ranges from $75,000 to $85,000, supported by an uncapped commission structure for high achievers. This role primarily focuses on...
-
Senior Customer Success Manager
1 month ago
Bloomington, United States MatrixCare Full timeResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital – and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets...
-
Client Tech Issue Management Advisor
1 month ago
Bloomington, United States The Cigna Group Full timeThe job profile for this position is IT Project Management Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Client Relationship Manager
2 months ago
Bloomington, United States OneGroup Full timeOverview Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...
-
Client Relations Specialist
3 days ago
Bloomington, Indiana, United States World Kinect Corporation - World Fuel Services Corporation Full timeRole OverviewAs a Client Relations Specialist, you will be responsible for overseeing and managing a substantial volume of client inquiries through various communication channels. Your ability to multitask effectively between phone calls, emails, and in-person interactions will be crucial in this role.Key ResponsibilitiesClient Interaction: Handle a diverse...
-
Client Relationship Manager
2 months ago
Bloomington, United States Community Financial System, Inc. Full timeOverview Benefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 billion in trust assets, $1.3 trillion in fund administration, and more than...
-
Client Account Support Advisor
2 weeks ago
Bloomington, United States The Cigna Group Full timeThe job profile for this position is Client Account Support Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Client Services Director
3 months ago
Bloomington, United States Quad Full timeThe Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and...
-
Registered Behavior Technician
2 months ago
Bloomington, United States Success on the Spectrum Full time $21 - $27We are looking for playful, high-energy Registered Behavior Technicians seeking full-time employment. You must have a passion for helping kids learn and have fun! If this describes you and you are looking for an ABA company that makes you love coming to work each day, please apply!SOS gives hands-on training to our RBTs. SOS will increase your ABA knowledge...
-
Autism Behavior Technician
2 months ago
Bloomington, United States Success on the Spectrum Full time $20 - $27We are looking for playful, high-energy Behavior Technicians seeking full-time employment.Position Overview:You must have a passion for helping kids learn and have fun! If this describes you and you are looking for an ABA company that makes you love coming to work each day, please apply!SOS gives hands-on training to our Behavior Technicians. SOS will...
Client Success Manager
3 months ago
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward.
No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you
Are you passionate about making real connections with real people around the world?
Do you have experience in hospitality, revenue management, or software support?
IDeaS takes pride in delivering a best-in-class client experience in everything we do.
The Client Relationship Manager (CRM) brings innovation and clarity to the client's experience of working with IDeaS and our sophisticated technology solutions.
With the highest quality service, training, and support to clients at the corporate and property level, the CRM develops and maintains a strong, ongoing relationship with each assigned client, resulting in high client retention and meaningful connections.
What you'll be doing...
- Develops and maintains ongoing client relationship with the Primary Client Sponsor and the Primary Client User at the hotel level and or Corporate Level.
- Understands the client's strategic and tactical objectives and anticipates how this will impact the IDeaS system and the client's ability to get the maximum value from it.
- Initiates planned communication processes with client sponsors and IDeaS.
- Acts as an escalation point for the Client or Support to ensure smooth maintenance of the business relationship.
- Identifies client training needs and potential module sales through the development of strong relationships with our clients.
- Produces quotations and follows up on invoices for training and new modules.
- Interacts with the Account Manager and members of the Support team to ensure alignment between all communication to hotel and Corporate (if appropriate).
- Gains familiarity with training and deployment including support tool-sets.
- Assumes the responsibilities of Account Manager for clients that do not qualify for an individually appointed Account Manager.
- Maintains an in-depth knowledge of the IDeaS System Modules and their business application including business issues that they solve.
- Mentors new employees as required.
- Maintains accurate and up to date information on the status of the account and contacts assigned in
- Performs other duties, as assigned.
What you'll bring to us...
- High school Diploma and equivalent combination of education, training, and relevant experience will be considered.
- Hotel Revenue Management experience OR Client Success Management experience, ideally using Salesforce Service Cloud
- Organizational, planning, analytical and problem-solving skills.
- Ability to multi-task while maintaining impeccable attention to detail.
- Excellent communication skills - both written and verbal.
- Ability to work successfully in an international team environment, as well as the ability to work independently.
- Professional presence.
- Good command of written and spoken English.
Preferences...
- 2+ years of client management, front of house or reservations experience.
- 2+ years of hotel business experience preferably in the Revenue Management area.
- Experience or knowledge of hotel systems (PMS, CRS, GDS).
- Revenue management or group sales experience.
- Bi-lingual language skills.
- Flexible working hours might be required to accommodate clients in various time zones.
- Experience with Revenue Management systems.
- Ability to concentrate and be productive within a vibrant office environment.
We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.
Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic.And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Read more:
Know Your Rights . Also view the Pay Transparency notice.
Resumes may be considered in the order they are received. IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process
#LI-Hybrid