Client Delivery Executive
Found in: beBee jobs US - 1 week ago
Our dedicated teams craft solutions experienced by millions every day including:
- Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
- Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
- Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
What part will you play?
Accountable for managing the delivery of contracted services and projects to complex clients with global footprint. Serves as the primary point of contact to the client(s) regarding overall and day-to-day delivery.
Must live in the San Francisco Bay Area, CA
What will you be doing?
- Leads the Global and/or local Delivery of Services provided by Diversified to a particular account or group of accounts.
- Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
- Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
- Participates in contract and account governance.
- Establishes clear communication channels with the client and internally from a strategic and operational perspective. Participates in regular service performance reviews including monthly Project Status Reviews. Conducts periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, quarterly business reviews, change control and other informal meetings.
- Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service. Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
- Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
- Co-develops annual review of service level requirements. Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
- Takes ownership and accountability for all client issues to satisfactory resolution.
- Acts as point of escalation for issues not resolvable by the service lines.
- Provides operational risk management strategies across an account and ensures that the delivery teams apply these strategies to operational delivery processes and procedures.
- Participates in rigorous governance and compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program. and the Continual Service Improvement and Innovation Program (CSIIP).
- Participates in business continuity planning and testing.
- Develops and delivers regular reports on performance to client and Diversified senior executives.
- Identifies areas for growth at the client by assisting the account executive in bringing new services to offer to the client.
- Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.
- Bachelor's degree and 8+ years of related professional experience, 5+ years in Service delivery and account management/client relation management.
- Essential qualifications in IT, ITIL, Business Administration or related disciplines.
- Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
- A sound understanding of the major Diversified service offerings and an appreciation of evolving technologies and industry trends. Experience and understanding of the support of an IT, AV and Media outsourced environment.
- A proven track record in effective communications, managing service delivery and relationship management skills.
- Must live in the San Francisco Bay Area, CA.
- Hybrid position.
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at
Other details
- Pay Type Salary
- Min Hiring Rate $130,000.00
- Max Hiring Rate $150,000.00
-
Client Service Executive
Found in: beBee jobs US - 4 days ago
San Diego, California, United States Marsh McLennan Agency Full timeResponsible for retention of existing business and the development of business within those assigned accounts. Client Service Executive associates act as a leader for the Client Service Team members to include Benefit Analysts and Client Managers. Essential Duties & ResponsibilitiesOversee ongoing client service activities.Meet with the client throughout the...
-
Executive Protector
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States IPS Security Full timeCompany DescriptionIPS is one of the top security providers in California, Nevada and Florida. With a 15-year history of providing security for some of the largest festivals and venues, our customers know that we have both the people as well as the processes to ensure their guests' and employees' safety.At IPS Security, Our Core Mission is to ensure the...
-
Client Manager
Found in: beBee jobs US - 1 week ago
San Diego, California, United States Marsh McLennan Agency Full timeSummaryThe Client Manager will provide advanced technical support to Client Executive Service as well as continue to perform the Client Administrator duties for existing clients, working in conjunction with other team members. In addition, the Client Manager may occasionally perform in the capacity of a Client Executive Service for specifically assigned...
-
Executive Assistant
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States Worldcoin Full timeAbout the Company:Worldcoin ) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and...
-
Executive Recruiter onsite
Found in: beBee jobs US - 1 week ago
San Francisco, California, United States Job Mobz Full timeJob DescriptionWe are looking for a professional Executive Recruiter to source candidates on behalf of our clients. The successful candidate will be able to attract first-rate talent and to ensure lasting and successful placements. The goal is to exceed the client's expectations and to add value to their business.Qualifications: QualificationsLive in San...
-
Executive Coach
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States New Level Work, Inc. Full timeJob DescriptionABOUT THE POSITIONWe are building a pipeline of experienced Executive Coaches to join our team and provide expert guidance and support to professionals seeking to enhance their business skills and performance. The ideal candidate will have a minimum of 10 years of business/people management experience. As an Executive Coach, you will play a...
-
Strategic Client Associate
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States Fathom Full timeFathom is on a mission to use AI to understand and structure the world's medical data, starting by making sense of the terabytes of clinician notes contained within the electronic health records of the world's largest health systems. Our deep learning engine automates the translation of patient records into the billing codes used for healthcare provider...
-
Client Manager
Found in: beBee jobs US - 24 hours ago
San Diego, California, United States Marsh McLennan Agency Full timeThe Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business...
-
Client Manager
Found in: beBee jobs US - 2 weeks ago
San Diego, California, United States Marsh McLennan Agency Full timeThe Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the preparation of and providing renewal and new business...
-
Account Executive
Found in: beBee jobs US - 1 week ago
San Francisco, California, United States Pallet Full timeWHO WE AREPallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $14 million in funding from investors, including Bain Capital Ventures and Bessemer.Our flagship product is a cartage Transportation Management System (TMS) designed to streamline business operations. We've eliminated data entry,...
-
Client Partner, Search Ads
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States Apple Full timeSummaryAt Apple, we work every day to create products that enrich people's lives. Our Ad Platforms group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Our technology and services power advertising in the App Store,...
-
Assistant Circuit Executive for Space
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States Judicial Branch Full timeSummary Are you an architect or project manager looking for autonomy in your work, variety in your projects, and the opportunity to work on some of the most impressive buildings in the region? If you are interested in a position that supports the federal judiciary's mission of ensuring equal justice under the law, come join our talented and diverse team at...
-
Senior Account Executive
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States Aucto Full timeCompany OverviewAucto is a SaaS platform and marketplace that helps some of the largest companies in the world identify, manage, repurpose, and sell their industrial machinery, equipment, and materials. Our technology is disrupting a highly fragmented $400B+ market by turning asset management into a strength for our customers with our cutting edge technology...
-
Client Manager
Found in: beBee jobs US - 1 week ago
San Diego, California, United States Marsh McLennan Agency Full timeSUMMARYUnder minimal supervision, this position provides technical advice and customer service to existing clients, and develops new accounts in accordance with MMA growth initiatives. Assist Client Executives in maintaining Business Insurance insurance policies, in accordance with company objectives and procedures. This requires an understanding of the...
-
Sales Executive
Found in: beBee jobs US - 1 week ago
San Francisco, California, United States Paychex Full timeOverviewSelling Company's products and services by developing new clients and increasing the client base to increase profits in the Core Sales, Human Resource Services Sales or Major Market Sales organizations.ResponsibilitiesLeverage the Go-to-Market Sales Strategy to identify customers needs and present the Paychex solution to key stakeholders and decision...
-
Account Executive
Found in: beBee jobs US - 4 days ago
San Diego, California, United States Marsh McLennan Agency Full timeSummaryAssume responsibility for World Class Client accounts and other accounts as assigned. Client Executive Service associates act as a leader for the service team members to include Client Administrators and Client Managers, as well as Marketing and Risk & Loss associates as the need for their expertise occurs.Essential Duties & ResponsibilitiesOversee...
-
Executive Director, Talent Development
Found in: beBee jobs US - 24 hours ago
San Rafael, California, United States BioMarin Pharmaceutical Inc. Full timeWho We Are It takes a village, and at BioMarin our corporate groups are the people behind our success. Groups such as IT, Finance, Legal, Global Compliance & Ethics, and our People Team provide foundational support of all areas of operation at BioMarin. Executive Director, Talent DevelopmentIf you are passionate about growing talent, inspiring positive and...
-
Senior Statistician
Found in: beBee jobs US - 2 weeks ago
San Francisco, California, United States SimulStat s client Full timeSr. Statistician of Quality Assurance will serve as a key expert supporting the 2022 Quality Metrics Improvement project.Responsibilities include:Utilizes statistical tools and methods to assess the behavior of quality performance metrics and determine adequate metric definition based on data and process knowledge.Apply analysis tools to make predictions...
-
Client Administrator
Found in: beBee jobs US - 2 weeks ago
San Diego, California, United States Marsh McLennan Agency Full timeThe primary focus of the Client Administrator is to provide technical support to Client Executives and to clients in maintaining Business Insurance insurance policies in accordance with the objectives and procedures outlined by the Business Insurance Procedures Manual and by the Director, Client Services.Essential Duties & ResponsibilitiesProcess paperwork...
-
Strategic Client Partner
Found in: beBee jobs US - 2 weeks ago
San Jose, California, United States Dynpro Inc Full timeYou're the primary conduit between DynPro and our clients, orchestrating the account planning cycle and nurturing robust relationships with key business stakeholders.Your mission is to enhance client satisfaction, drive revenue growth through service promotion, and support their transformative journeys with agility and expertise.You'll collaborate closely...