Current jobs related to Customer Solutions Engineer, Zero Trust AMER - Remote, Oregon - Cloudflare

  • Director of Product Marketing for Zero Trust Engine

    5 days ago

    Remote, Oregon, United States Dispel LLC Full time

    Unlock Your Potential as a Product Marketing LeaderDispel LLC is seeking a seasoned product marketing professional to drive the success of our flagship Zero Trust Engine product. As our Director of Product Marketing, you will play a pivotal role in developing and executing go-to-market strategies that align with our overall company objectives and market...

  • Strategic Account Director

    4 days ago

    Remote, Oregon, United States Zero Hash Full time

    As a key member of the Revenue team at Zero Hash, you will play a pivotal role in driving our continued expansion in the US and globally.You will be responsible for understanding customer needs, then developing and delivering strategic sales presentations, negotiating and closing deals.The ideal candidate combines a deep understanding of crypto and fintech...

  • Senior Solutions Architect-AMER Channel

    2 weeks ago

    Remote, Oregon, United States Equinix Full time

    About the RoleEquinix is seeking a Senior Solutions Architect to join our Americas Channel team. As a key member of our team, you will be responsible for supporting our Channel partners and their efforts to leverage and resell Equinix's platform capabilities as part of their solution offerings.ResponsibilitiesWork with Equinix partner account leads and our...

  • Senior Solutions Architect-AMER Channel

    2 months ago

    Remote, Oregon, United States Equinix Full time

    About EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability...

  • Senior Software Architect

    5 days ago

    Remote, Oregon, United States Zero Hash Full time

    Software Development RoleZero Hash is seeking a skilled software developer to contribute to the design and development of software in an event-driven microservices environment.Key Responsibilities:Develop microservices in Golang and PythonWork with platform engineers to setup new servicesDeep proficiency with at least one of Python and Golang and experience...

  • Cloud Solutions Architect

    5 days ago

    Remote, Oregon, United States SAIC Full time

    SAIC is seeking a Solutions Architect with an Active Secret Clearance to join our team in support of the Department of Defense (DoD) Office of the Secretary of Defense (OSD).This position is 100% work from home.Key Responsibilities:Conduct comprehensive systems engineering activities, including the formulation of Concept of Operations (CONOPS), defining, and...

  • Chief Technology Officer

    1 month ago

    Remote, Oregon, United States Gigamon Full time

    Job Title: Field Chief Technology OfficerJob Summary:Gigamon, a leading provider of observability solutions, is seeking a seasoned Field Chief Technology Officer (CTO) to spearhead our Zero Trust initiatives and manage a team of Field Sales Engineers. As the Field CTO for the Public Sector, you will play a critical role in shaping our cybersecurity strategy...

  • Cybersecurity Software Engineer

    4 days ago

    Remote, Oregon, United States Keeper Security Full time

    Job Title: Cybersecurity Software EngineerAbout the Role:We are seeking a highly motivated and experienced full stack software engineer to join our Keeper development team. The ideal candidate will be a positive and collaborative team player with a strong background in full stack development and excellent communication skills.About Keeper Security:Keeper...

  • Full Cycle Solutions Architect

    5 days ago

    Remote, Oregon, United States TestBox Full time

    Full Cycle Solutions ArchitectWe are seeking a highly skilled Full Cycle Solutions Architect to join our team at TestBox. As a Full Cycle Solutions Architect, you will be responsible for delivering end-to-end solutions that meet the needs of our customers. This includes technical configuration, scoping and planning, coordination and project management,...

  • Senior Solutions Architect

    5 days ago

    Remote, Oregon, United States CDW Full time

    Job SummaryWe are seeking a highly skilled Senior Solutions Architect to join our team at CDW. As a Senior Solutions Architect, you will be responsible for understanding clients' business requirements as they pertain to Microsoft Data and AI solutions, qualifying opportunities, and creating designs that match the requirements with appropriate products,...

  • Solution Architect

    1 month ago

    Remote, Oregon, United States Allbridge Full time

    Job Title: Solution ArchitectWe are seeking a highly skilled Solution Architect to join our team at Allbridge. As a key member of our technology planning team, you will be responsible for designing and implementing technology solutions for our clients in the multifamily and hospitality space.Job SummaryThe successful candidate will have a strong background...

  • Solutions Architect

    2 weeks ago

    Remote, Oregon, United States Cox Communications Full time

    Senior Solutions EngineerThe Senior Solutions Engineer is a key member of our team, responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. This role requires a subject matter expert who can work independently and collaboratively with various teams to deliver exceptional results.Key...

  • Senior Data Engineer

    5 days ago

    Remote, Oregon, United States Coinbase Full time

    At Coinbase, we're building the future of the global financial system, and we need a talented Senior Data Engineer to join our team.The Senior Data Engineer will be responsible for developing and maintaining robust data pipelines, building trusted data sources, and creating analytics/data products that inject automation into data science processes.This role...

  • Cyber Security Engineer Position

    5 days ago

    Remote, Oregon, United States TherapyNotes Full time

    About TherapyNotesWe're a dynamic team of professionals who love to innovate and push the envelope, keeping our software cutting-edge. Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.TherapyNotes is seeking an experienced and passionate Cyber Security Engineer to join...

  • Product Engineer for AI Solutions

    1 month ago

    Remote, Oregon, United States Hospitable Full time

    About HospitableHospitable is a company that builds software for short-term rentals, aiming to make it easy for hosts to operate their properties with the help of AI.Job DescriptionWe're looking for a skilled Laravel engineer to join our AI team and help us create innovative generative AI experiences for our 14,000+ customers.As a member of our product and...

  • Principal Account Executive

    1 month ago

    Remote, Oregon, United States Hyland Full time

    Job SummaryThe Principal Account Executive is a key role in our Healthcare team, responsible for developing and maintaining relationships with new and existing customers or partners to consistently meet or exceed assigned sales goals.Key ResponsibilitiesDevelop a comprehensive sales plan to meet or exceed quota, including identifying and prioritizing...

  • Senior Sales Engineer

    4 weeks ago

    Remote, Oregon, United States Neo4j Full time

    About Neo4jNeo4j is a leading provider of graph database and analytics solutions, empowering organizations to uncover hidden relationships and patterns in their data. With a proven track record of delivering breakthrough solutions, Neo4j has established itself as a trusted partner for businesses seeking to gain a deeper understanding of their data.Our...

  • Senior Solutions Architect, Ethernet Networking Expert

    5 days ago

    Remote, Oregon, United States NVIDIA Full time

    Job SummaryNVIDIA is seeking a highly skilled Senior Solutions Architect to join our Professional Services Solution Architecture team. As a key member of this team, you will be responsible for spearheading the conception, development, and execution of groundbreaking data center networks for our customers under the Plan, Design, & Implement (PDI)...

  • Senior Tax Manager

    5 days ago

    Remote, Oregon, United States Jobot Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Senior Tax Manager specializing in Trusts and Estates to join our dynamic team at Jobot. As a key member of our team, you will be responsible for overseeing all aspects of tax planning, compliance, and strategy for our clients.ResponsibilitiesOversee and manage all aspects of tax compliance for...

  • Senior Software Engineer

    5 days ago

    Remote, Oregon, United States Coinbase Full time

    Cryptocurrency Platform EngineerCoinbase is seeking an experienced frontend engineer to join our team and build out the next generation of crypto-forward products and features.You will help build the next generation of systems to make cryptocurrency accessible to everyone across the globe.Coinbase One (CB1) redefines what it means to be a member of the...

Customer Solutions Engineer, Zero Trust AMER

3 months ago

Remote, Oregon, United States Cloudflare Full time

Location: East Coast
Job Description
As a Customer Solutions Engineer (CSE) how the role is called internally, you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.
Responsibilities
As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:

  • You will be part of a regional team and will work closely with CSMs supporting the regional book of business
  • From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion for existing customers
  • Promote retention by capturing and communicating gaps in product or features
  • Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
  • The role may requires 20-30% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates

Experiences might include a combination of the skills below:

  • Fluent in English (Portuguese or Spanish as second language is a plus)
  • 5-8 years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge. For example:
    • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
    • Reverse and forward proxies and the applications of both
    • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
    • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
    • Enjoying the adventure of troubleshooting and solving technical problems
    • Understanding why Cloudflare plays an increasingly important role on today's internet
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands

Bonus

  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave