Associate Analyst, Transaction Assurance

1 month ago

Grapevine, Texas, United States GameStop Full time

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

This position will sit in office at the Grapevine location, 5 days a week.

SUMMARY

Part of the Global Accounting Shared Services department, the Transaction Assurance Services team serves a critical role in ensuring various high-volume financial transaction streams are completely and accurately recorded. Focused on sales audit, treasury accounting, and reconciliations services, the Transaction Assurance team provides key support to various teams across the enterprise, including Accounting, Treasury, the Field, and Loss Prevention.

Working under direct supervision, the Transaction Assurance Associate performs various accounting and administrative duties related to transaction reconciliations for sales and other critical business transactions. The primary outcome of this position is to increase profitability through accurate and timely transaction validation and exception handling.

An associate in this position will be proficient in identifying and resolving exceptions and compiling and communicating results for one or more transaction streams. The position requires excellent customer service and timely reporting to management and field. The associate will interact with his/her supervisor several times a week to receive guidance and feedback.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Complete transaction reconciliations accurately and within GameStop's expected timeframe
  • Research and resolve exceptions using available tools, including Blackline, SAP, and POS systems as well as other down-stream systems
  • Communicate clearly, concisely, and timely with field personnel to verify exceptions and resolve discrepancies
  • Convey issues regarding improper POS transaction procedures to field personnel, when necessary.
  • Compile and analyze exceptions trends to deliver reporting and insights to management using Excel
  • Assist supervisor with training of new associates, as necessary
  • Work closely with supervisor to identify process and system-related issues, simplify processes, reduce costs, and prevent loss; follow up to resolution
  • Collaborate within the Transaction Assurance team, assisting with other projects as needed
  • Maintain intradepartmental relationships as it pertains to job responsibilities
  • Display proficient verbal and written communication to internal and external customers
  • Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, and proactively seeking ways to help store teams focus on customer service as productively as possible
  • Manage relationships in a manner acceptable to others and to the organization
  • Model team commitment by adhering to the team's expectations and guidelines; meeting deadlines; and by being cooperative, collaborative, and flexible
  • Model the behaviors expected of all GameStop associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to integrity, diversity, inclusion, and a respectful workplace

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

  • Bachelor's degree in Accounting, Finance, or related field. A minimum of 4 years work experience may substitute for completed degree.
  • Minimum of 1-2 years of experience in accounting-related field
  • Experience working within reconciliation and/or sales audit software preferred (e.g., Blackline, Trintech, Aptos)
  • Retail industry experience preferred

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

  • Basic knowledge of accounting principles
  • Working knowledge of credit card processing and cash management functions
  • Working ability to communicate effectively with others using written and spoken English
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, patterns, and opportunities
  • Ability to recognize discrepancies in data and to respond to work errors in a professional manner
  • Working ability to work cooperatively and collaboratively with others
  • Working ability to work under demanding time constraints and production goals
  • Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Demonstrated learning agility to respond favorably to rapidly evolving systems, applications, organizational objectives, and internal processes
  • Working knowledge of office computer platforms and applications, including Microsoft Word, Excel, PowerPoint and Outlook

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

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