contact representative
Found in: beBee jobs US - 2 weeks ago
Who may apply: This announcement is open to all U.S. Citizens
Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
**Selectee will be required to live in the commuting area of selected duty location.**
Duties
- The DFAS Customer Care Center responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
- The Contact Representative's primary function is to respond to inquiries in a high-stress environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
- Provides responses to inquiries typically related to entitlements, payment of invoices, discrepancies in information, statuses, etc., and provides accurate response to inquiries.
- Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.
- Provides status on various actions; and inaccuracies and discrepancies in customer account information.
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