Associate Field Engineering Specialist

Found in: beBee jobs US - 3 weeks ago

Cleveland, Ohio, United States Roche Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love.

Territory: Cleveland, OH

Job Facts:
This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you As a research-focused healthcare company, Roche discovers, develops and provides innovative
diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

The Roche Support Network group is committed to providing industry-defining support to its customers. As an Associate Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
  • Are responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Promotes effective, positive, and productive communication among teams to ensure and maximize the satisfaction of customer base. Manages customer accounts at a level that promotes goodwill, confidence, and credibility in order to exceed customer expectations in terms of product, service, and support quality.
  • Follows standard practices and procedures to install, maintain and repair Roche Diagnostics' equipment. Identifies and analyzes current problems and repairs where possible or escalates to higher levels when repairs are not possible. Schedules and performs preventative maintenance per department policy. Monitors customer equipment performance and is able to respond to and resolve most routine issues. Refers complex problems and issues to higher levels.
  • Identifies revenue-generating and cost-saving opportunities implements the Roche Diagnostics service agreement policy and seek out opportunities to market service contracts to existing customers.
  • Provides routine technical support to existing customers, including operator troubleshooting training when needed.
  • Completes and documents all service and customer account-related reports, updates, and emails in a timely and professional manner, compliant with all quality procedures.
  • Maintains expenses within departmental guidelines and controls inventory and all company property

This is a field based role.

Who you are:
  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
  • 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless
    networking or equivalent level of competency attained through appropriate training curriculum

Preferred Requirements:
  • Basic knowledge of electronics, electro-mechanical systems and information technology
  • Knowledge of basic chemistry
  • Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory
  • and/or geographic region and be on call 24/7 during rotation
  • Ability to develop in-depth technically related troubleshooting skills
  • Good written/verbal communication, organization and prioritization skills
  • Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

Are you ready to apply?

Relocation benefits are not available for this position.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

  • Assistant/Associate Professor

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States Case Western Reserve University Full time

    Assistant/Associate Professor (tenure-track), Human Fusions Institute - Department of Mechanical and Aerospace EngineeringThe Department of Mechanical and Aerospace Engineering (MAE) at Case Western Reserve University is pleased to invite applications for a tenure-track faculty position, with an anticipated starting date on or after July 1, 2024. The...

  • Digital Marketing Specialist

    Found in: beBee jobs US - 5 days ago

    Cleveland, Ohio, United States BakerHostetler Full time

    Our Firm has an excellent opportunity for a Digital Marketing Specialist in the Firmwide (One Cleveland Center), Columbus, or Cincinnati office. This is an exempt position that reports to the Digital Marketing Manager. As a member of the digital marketing team in the Firm's BD & Marketing department, the Digital Marketing Specialist will work closely with...

  • Engineering Technician

    Found in: beBee jobs US - 5 days ago

    Cleveland, Ohio, United States Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...

  • Environmental Engineer

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States CEG Full time

    Our Client is a leading environmental engineering firm dedicated to sustainable solutions and innovation in environmental management.We are seeking a highly skilled and experienced Environmental Engineer to join our dynamic team.The successful candidate will have 6-8 years of proven experience in environmental engineering and a passion for developing...

  • Engineering Technician

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...

  • Supervisory Contract Specialist, GS-1102-13

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States Department Of Homeland Security Full time

    Summary This position is located in the Department of Homeland Security, United States Coast Guard, Director of Operational Logistics, DEP COMDT FOR MISSION SUPPORT, ASST COMDT FOR ENGINEERING AND LOGISTICS (CG-4), OFFICE OF CIVIL ENGINEERING (CG-43), COCO CONST CONTRACTING DIV (SILC) in Cleveland, OH. Duties The purpose of this position is to serve as...

  • Senior Project Engineer

    Found in: beBee jobs US - 6 days ago

    Cleveland, Ohio, United States UL Solutions Full time

    RESPONSIBILITIESUtilize your project handling skills and conformity standards knowledge With minimum supervision, independently manage execution and timely completion of engineering projects. Develop UL requirements, test methods, and test equipment for complex, new or unusual products.A Field Evaluations Engineer independently determines project scope,...

  • Payroll Specialist

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States Flexjet Full time

    Flexjet, the second-largest private aviation company, is currently seeking qualified candidates to join our Human Resources Department as a Payroll Specialist. This position supports the processing of payroll files and earning statements for ten of our sister companies; as well as providing support to all employees in regards to their payroll records...

  • STEM Outreach Specialist

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States Cleveland State University Full time

    Business Title STEM Outreach SpecialistPosting Category Administrative and ProfessionalSalary Grade 06Salary Plan Professional Staff - SEIUHiring Range /Pay RateDepartment College of Arts and Sciences DeanDepartment DescriptionPosition Location Main CampusFTE 1Job SummaryDevelops innovative plans and services to support University goals of attracting and...

  • Electrical Engineer

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States NES Fircroft Full time

    SoftSkillsInnovative Thinking: Embracing innovation and creativity is key to staying competitive in today's dynamic business environment.Adaptability: Markets and industries are constantly evolving, and leaders must be flexible and adaptable. A successful leader must pivot quickly in response to changing market conditions, emerging trends, and unexpected...

  • Research Associate I

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States Case Western Reserve University Full time

    Research Associate I (Laboratory Research)Case Western Reserve University: SCHOOL OF MEDICINE: School of Medicine - Main Campus: NutritionLocation: BRB 9th FloorOpen Date: Mar 18, 2024Description:Date: March 2024Department: NutritionSchool: MedicineLocation: Biomedical Research Building (BRB)Supervisor Name and Title: Peder Lund, PhD, Assistant...

  • Manual Machinist

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States NES Fircroft Full time

    We are looking for a skilled Manual Machinist to join our team. As a Manual Machinist for, you will identify problems and make necessary adjustments as they relate to industrial AC/DC electric motors and generators. You will use a variety of manual machine tools and balancing equipment for rotating machinery, while following service center safety procedures....

  • Development Officer, Corporate Relations

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States Greater Cleveland Food Bank Full time

    The Development Officer, Corporate Relations is responsible for stewarding and enhancing Greater Cleveland Food Bank's relationships with corporations and organizations.This position will work closely with the Corporate Relations Sr. Manager and be expected to collaborate with that role as well as the Institutional Relations team.The Corporate Relations...

  • facility operations specialist

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States Department Of The Army Full time

    Summary Assists with planning, estimating, and directing work in connection with the maintenance and improvement of navigation channels, guide walls, breakwaters, piers, dikes, harbors, and other waterway structures or features on rivers, straits, island channels and harbors located within the district Area Offices' responsibility, by Government floating...

  • Dean of the College of Arts and Sciences

    Found in: beBee jobs US - 3 weeks ago

    Cleveland, Ohio, United States Delta State University Full time

    Job Title Dean of the College of Arts and SciencesWorking Title Dean of the College of Arts and SciencesPosition Type AdministrativeDepartment College of Arts and SciencesPosting Number Full or Part Time Full TimeBenefit Eligible YesIf Other, Please Explain:Tenure/Non-Tenure Track Tenure TrackSalary Basis 12 monthIf Other, Please Explain:Position Summary...

  • Oracle DBA with Oracle Exadata

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States Elajika Full time

    Position Oracle DBA with Oracle ExadataLocation Cleveland OHDuration 6 Months ContractPay $40/hr. to $50/hr.Customer KeybankMUST HAVE Oracle Exadata experienceDescription Experience with Oracle Exadata Oracle 11g/12c RDBMS OEM 12c RMAN Partitioning Upgrading and patching Oracle Exadata databases Experience developing and deploying automation solutions to...

  • Assistant General Counsel

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States ABM Industries Full time

    ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions.ABM is seeking an Assistant General Counsel for Labor Relations to report to the Associate General Counsel for...

  • Steel Bridge Estimator Needed

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States gpac Full time

    BRIDGE ESTIMATOR JOB DESCRIPTIONA premier structural steel erector has an opening for a BridgeEstimator with talent, initiative and drive to join their team and have a critical role their growing organization. As a leader in the steel erection industry for the last 25 years, my client hires only the best of the best and provides them with outstanding...

  • MedSurg RN

    Found in: beBee jobs US - 4 hours ago

    Cleveland, Ohio, United States Go Healthcare Staffing Full time

    Our client in Cleveland OH has a 12HR DAY travel position for an RN with current MedSurg experience.The ideal candidate must have at least 2 years of experience, with active RN license and BLS and/or ACLS (if required) certified by the American Heart AssociationWhat makes Go Healthcare Staffing Different?From the first conversation with your Go Recruiter to...

  • Behavioral Health Consultant

    Found in: beBee jobs US - 2 weeks ago

    Cleveland, Ohio, United States AbsoluteCare Full time

    The Behavioral Health Consultant will focus on providing individual and group counseling, comprehensive assessments, and crisis interventions for patients with multiple chronic medical conditions, as well as providing advice and support to the multidisciplinary team about behavioral health perspectives, to assist in improving patient care. The Behavioral...