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Patient Billing/Services Representative II
4 months ago
40
Position Summary
Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.
Job Description
Primary Duties & Responsibilities
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Registers all new patients and assists with form completion.
- Reviews schedule for new patients and makes updates when necessary.
- Calls patients with appointment time reminders; obtains insurance information and referral forms.
- Explains billing process to patients; answers incoming inquiries from patients and thirdparty payers.
- Explains billing process to other staff; assists with basic account maintenance activities.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties.
- Performs other duties as assigned.
- Demonstrated interpersonal skills.
- Working knowledge of insurance and financial options.
- Demonstrated interpersonal skills and working knowledge of insurance and financial options.
- High school diploma or equivalent high school certification with three years of experience in billing systems and thirdparty claims and/or experience in a medical office setting or related customer service/office experience or an equivalent combination of relevant education and experience.
- Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.). BLS certification must be obtained within one month of hire date.
C06-H
Salary Range
$ $24.66 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University.
Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
QuestionsFor frequently asked questions about the application process, please refer to our [External Applicant FAQ]).
Accommodation
If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position.
The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks.
All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduatelevel college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
EEO/AA Statement
Washington University in St.
Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups.
It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives.
