Product Support Specialist I

3 weeks ago


Township of Wolfscrape, United States Aristocrat Full time

The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, ever-changing environment with little supervision. The candidate for this position will be part of a small, but growing team that supports all products created and distributed by Aristocrat Technologies at any one of the 300 casinos who are OASIS systems customers. Our team is full of eager, wanting-to-learn people. Everyone on the team takes pride and satisfaction in solving issues quickly while providing a personal touch to our customers.

What You'll Do

Answer calls routed to the phone queue.
Frequently monitor the case tracking system for new cases.
Ensure accurate and efficient first-call resolution or escalate the issue to the proper internal group if necessary.
Ability to pass extensive background checks for various jurisdictions to hold gaming licenses.
Solve application issues and questions.
Reinforce all SLAs with internal and external customers.
Become OASIS Master Certified within 180 days.
Read T-SQL queries.
Provide customer training on how to use software created and distributed by Aristocrat Technologies.
Work closely with other teammates to assist in troubleshooting front-end application issues.
All other duties as assigned.

What We're Looking For

Minimum of 1 year supporting and troubleshooting hardware and software.
Minimum of 1 year experience in a customer support environment.
Outgoing personality.
Ability to stay calm when dealing with difficult customers and situations.
Able to work a day, swing, and weekend shifts, if needed.
Logical and critical thinking skills.
Associate degree or equivalent experience.
Must be able to read, write, speak, and understand English.
Casino experience a plus.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to .

Our Values
All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.



Travel ExpectationsNone

Pay Range$28.40-$52.75

Pay Rate TypeHourly

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.



  • King of Prussia, Pennsylvania, United States SK pharmteco Full time

    Position: Manufacturing Support Services Associate (2nd Shift)Location: King of PrussiaCompany: SK PharmtecoThe Manufacturing Support Services Associate I or II is tasked with executing routine cleaning and assembly functions that facilitate the production of gene therapies. This role involves supporting the creation of viral vectors, non-viral vectors, and...


  • Triangle Township, United States Biogen Full time

    Job OverviewPosition SummaryAs a Manufacturing Specialist II within the Small Scale Manufacturing (SSM) team, you will play a pivotal role in supporting manufacturing operations. Your responsibilities will encompass technical documentation, project coordination, and process optimization. This role demands a keen attention to detail, strong technical writing...


  • Triangle Township, United States Biogen Full time

    Job DescriptionJob DescriptionJob DescriptionAbout this RoleIn this Large Scale Manufacturing (LSM)  Sr. Manufacturing Specialist I role, you will be responsible for manufacturing support tasks including technical writing, project management, and process implementation. This position requires you to be highly detail oriented with excellent technical writing...


  • City of Industry, United States ECS (Equus Compute Solutions) Full time

    Summary: Equus provides computer hardware, software, and related services to ISVs, OEMs, ODMs, and other computing technology companies, both directly and through channels. The company also supplies computer resellers with configurable servers for sale to enterprises and SMB’s for on-premises use. Equus is one of the longest-standing and leading white-box...


  • Wall Township, United States Arrow Staffing Inc Full time

    Production Packaging SpecialistOverviewArrow Staffing Inc is seeking a meticulous and adaptable Production Packaging Specialist to become a vital part of our workforce. In this position, you will be tasked with the assembly and packaging of products while providing support across various operational areas including preparation, logistics, and quality...


  • Piscataway Township, United States IEEE Full time

    Temporary - Technical Product Specialist -240169:N/A Description We seek a passionate and results-oriented Technical Product Specialist to drive the adoption of IEEE’s advanced data and analytics products within specific engineering domain like transportation, telecommunications and energy. This role requires to quickly learn specialized...


  • North Brunswick Township, United States Dungarvin Full time

    Job DescriptionJob DescriptionCompany DescriptionDungarvin assists people with intellectual disabilities, developmental disabilities, physical disabilities, autism and/or mental health diagnosis in a variety of programs with a focus on person centered practices. We encourage people served to explore their dreams while our employees provide support in making...


  • King of Prussia, United States Foundations for Living Full time

    Responsibilities One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of...


  • Township of Bridgewater, United States Eteam Remote Work Freelance Full time

    Job title:- Training Specialist Location:- 100% Remote role Duration:- 12 Months   Job description Possibility of an extension Role will work with various stakeholders; internal team is 7+ individuals Create and run ad hoc reports and manager shared inbox Role will intake of training requests, triage requests manage hared inbox Role will not create...


  • King of Prussia, Pennsylvania, United States Proclinical Staffing Full time

    Applicants must possess legal authorization to work in the United States.The successful candidate will engage in various production operations, including cell culture processes, preparation of media and buffer solutions, chromatographic separation, sterile filtration, and concentration operations. The ideal candidate will demonstrate teamwork, a strong...

  • IT Support Specialist

    2 weeks ago


    King of Prussia, United States Nevro Full time

    Nevro’s comprehensive HFX™ spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy.Senza®, Senza II®, Senza Omnia™, and Senza HFX iQ™ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy.Nevro’s unique support...


  • Williamsburg Township, United States Nestle Purina PetCare Company Full time

    We re a leader in the pet care industry, which means we re not only ahead in volume, profit and market share, but our associates dare to Stand Taller. We innovate new products, impart new agilities into existing processes, constantly advance pet nutrition, and always pay it forward in the form of service for our communities and families. Are you up for the...


  • Williamsburg Township, United States Nestle Purina PetCare Company Full time

    We re a leader in the pet care industry, which means we re not only ahead in volume, profit and market share, but our associates dare to Stand Taller. We innovate new products, impart new agilities into existing processes, constantly advance pet nutrition, and always pay it forward in the form of service for our communities and families. Are you up for the...


  • Branchburg Township, United States THE MEIGRAY GROUP LLC Full time

    Job OverviewThe Meigray Group LLC, a renowned name in the sports memorabilia authentication and sales sector, is on the lookout for a meticulous and organized Product Imaging Specialist. This full-time position is based in our studio environment.Key Responsibilities:Arrange and capture high-quality images of our diverse product inventory.Edit photographs for...

  • IT Support Specialist

    2 weeks ago


    North Brunswick Township, United States USA Formulations LLC Full time

    Position Title: IT Support Specialist Location: 1200 Airport Road, Suite C, North Brunswick, NJ 08902 Employment Type: Part-Time (Hybrid) Hours: 20 hours per week Position Overview: We are seeking a skilled and motivated Part-Time IT Support Specialist to join our team at our North Brunswick, NJ office. This position is ideal for someone...


  • King of Prussia, Pennsylvania, United States Foundations for Living Full time

    Job SummaryWe are seeking a highly skilled Purchasing Specialist I to join our team at Foundations for Living. As a key member of our Supply Chain Department, you will be responsible for ensuring the procurement of high-quality products and services for our acute care facilities.Key ResponsibilitiesProcess requisitions into purchase orders and purchase...


  • King of Prussia, Pennsylvania, United States Proclinical Staffing Full time

    Applicants must possess legal authorization to work in the United States.The successful candidate will engage in various production activities, which include cell culture processes, preparation of media and buffer solutions, chromatographic separation, sterile filtration, and concentration procedures. The ideal candidate will be a collaborative team member...


  • Hillsborough Township, United States Alternatives Inc. Full time

    Become a Vital Member of Our Team as a Part-Time Support Services SpecialistAre you dedicated to enhancing the lives of individuals in your community? Alternatives, Inc. is on the lookout for a Part-Time Support Services Specialist to assist adults with developmental challenges.About Alternatives, Inc.With a legacy spanning over four decades, Alternatives,...

  • Production Engineer I

    4 weeks ago


    Pennsauken Township, United States Airborne Systems Full time

    Position Summary: Plans, designs, develops, and installs components of engineering projects to improve production processes and achieve the production goals of the organization. Reviews existing processes and develops solutions to increase productivity or reduce costs. Creates and maintains engineering drawings and other manufacturing documents. Ensures...


  • Neptune Township, United States The Princeton Group Full time

    Position OverviewThe Princeton Group is seeking a dedicated Desktop Support Specialist to enhance our IT support framework. In this role, you will leverage your skills in troubleshooting and technical problem-solving to deliver exceptional customer service while enjoying a flexible hybrid work arrangement.Why Consider This Opportunity?Flexible Hybrid Work...