Network Ops Engineer I
3 weeks ago
Description
The Network Operations Engineer I , will be responsible for supporting CME's network infrastructure through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer I will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.
Key Responsibilities:
Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
Experience of diagnosing network and service issues, following them through to resolution.
Experience of analyzing system and network performance using monitoring and graphical data.
Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
Ability to assess and prioritize faults and respond or escalate accordingly
Day-to-day Technical Operations activities (including, but not limited to: 1st line systems monitoring; network and firewall troubleshooting; logging/chasing faults with 3rd party suppliers & Vendors; preform collaborative 3 tier network support, notification and escalations where required)
Proactively work on our network compliance and conformance tasks
Maintain a positive attitude and a high level of customer service at all times
Contribute to the overall development of the operational systems and processes
**Skills & Qualifications: **
Bachelors Degree: Information Technology (Computer Science, Information Systems, Electrical and Computer Engineering) preferred or relevant experience
Interest in learning about multiple network infrastructure technologies
Organized, detailed-oriented, and self-motivated
Capable of multitasking with good time management and prioritization of workload
Comfortable working in a fast-paced environment
Clear communicator (both written and verbal) to facilitate efficient end user support and 3rd party/vendor escalations and management
Location: Chicago
Shift: Monday - Friday, 10:30am - 6:30pm CDT
Workplace: Hybrid, 2 Days/week required in the office
#CareersatCME
#LI-hybrid
CME Group: Where Futures Are Made
CME Group ) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.
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