Current jobs related to Service Desk Technician - Albuquerque, New Mexico - Amentum

  • Service Desk Technician

    1 month ago

    Albuquerque, New Mexico, United States ECS Limited Full time

    Job Description:ECS Limited is seeking a skilled Service Desk Technician to join our team in Albuquerque, NM. As a Service Desk Technician, you will play a crucial role in providing technical support to our users, addressing their technical issues and service requests while adhering to ITIL best practices.Key Responsibilities:Respond to inbound inquiries via...

  • Service Desk Technician

    2 weeks ago

    Albuquerque, New Mexico, United States Edgewater Federal Solutions, Inc. Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician to join our team at Edgewater Federal Solutions, Inc. The successful candidate will provide exceptional IT support to our customers, ensuring timely and effective resolution of technical issues.Key ResponsibilitiesProvide comprehensive phone, chat, and email support to customersResolve basic...

  • Senior Service Desk Technician

    1 week ago

    Albuquerque, New Mexico, United States Contact Government Services, LLC Full time

    Job Summary:We are seeking a highly skilled Senior Service Desk Technician to join our team at Contact Government Services, LLC. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities: Handle Tier 1 service desk escalations through tickets, chat,...

  • Service Desk Support Specialist

    1 month ago

    Albuquerque, New Mexico, United States Encantado Technical Solutions Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician to join our team at Encantado Technical Solutions. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to inbound inquiries via phone, email, and live chat, gathering information and...

  • Service Desk Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States ECS Limited Full time

    Job Description:ECS is seeking a skilled Service Desk Technician to join our team in Albuquerque, NM. As a key member of our IT service desk, you will play a crucial role in providing exceptional customer service and technical support to our users.Key Responsibilities:Respond to inbound inquiries and provide timely resolutions to technical issues.Manage...

  • Service Desk Support Specialist

    1 month ago

    Albuquerque, New Mexico, United States ECS Limited Full time

    Job Description:ECS is seeking a skilled Service Desk Technician to join our team in Albuquerque, NM. As a Service Desk Technician, you will play a critical role in providing technical support to our users, addressing their technical issues and service requests while adhering to ITIL best practices.Culture:Foster a collaborative environment by working...

  • Help Desk Technician II

    1 month ago

    Albuquerque, New Mexico, United States Sandia Resort & Casino Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at Sandia Resort & Casino. As a key member of our IT department, you will provide technical support and assistance to our employees and guests, ensuring that our computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesProvide technical support...

  • Help Desk Technician II

    4 weeks ago

    Albuquerque, New Mexico, United States Sandia Resort & Casino Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at Sandia Resort & Casino. As a key member of our IT department, you will provide technical support and assistance to our end-users, ensuring they have a seamless experience with our computer systems and software.Key ResponsibilitiesProvide technical support and...

  • Service Technician

    2 weeks ago

    Albuquerque, New Mexico, United States Advance Service Company Full time

    Job Opportunity: General HelperWe are seeking a skilled and reliable General Helper to join our team at Advance Service Company.Key Responsibilities:Collaborate with experienced technicians to learn and advance in the field of commercial kitchen equipment repair and maintenance.Ensure a clean driving record and maintain a high level of dependability and...

  • Front Desk Receptionist

    7 days ago

    Albuquerque, New Mexico, United States Staffworks CNY Full time

    Job DescriptionFront Desk Receptionist - A Key Role at Staffworks CNYJob SummaryStaffworks CNY is seeking a reliable Front Desk Receptionist to provide exceptional customer service and support to our team. As a Front Desk Receptionist, you will be the first point of contact for clients and visitors, making a lasting impression with your professionalism and...

  • Automotive Service Technician

    3 weeks ago

    Albuquerque, New Mexico, United States Midas Auto Service - JC Full time

    Job OverviewMidas Auto Service - JC is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and delivering high-quality vehicle maintenance and repairs.Key ResponsibilitiesVehicle Inspections: Conduct thorough inspections of customer...

  • Front Desk Manager

    4 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk Manager Job DescriptionWe are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, ensuring exceptional customer service, and contributing to the overall success of our...

  • Front Desk Manager

    4 weeks ago

    Albuquerque, New Mexico, United States ARRIVE Hotel Albuquerque Full time

    Front Desk Manager Job DescriptionAt ARRIVE Hotel Albuquerque, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.Key Responsibilities:Manage the...

  • Front Desk Representative

    7 days ago

    Albuquerque, New Mexico, United States Total Management Systems Full time

    Hotel Front Desk Agent OpportunityWe are seeking a highly skilled and friendly Front Desk Agent to join our team at the TownePlace Suites by Marriott. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key...

  • Welcome Desk Attendant

    7 days ago

    Albuquerque, New Mexico, United States University of New Mexico Full time

    As a Student Welcome Desk Assistant at the University of New Mexico, you will serve as an information source to staff, students, and visitors at the campus.Providing service that treats customers with a friendly attitude and resolves their problem or question as efficiently as possible is a key responsibility of this role.You will report to the Welcome Desk...

  • Front Desk Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Aimbridge Hospitality Full time

    Front Desk Agent Opportunity at Aimbridge HospitalityWe are seeking a Front Desk Agent to join our team at Aimbridge Hospitality. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Greet and welcome guests, responding to their inquiries and...

  • Front Desk Supervisor

    3 weeks ago

    Albuquerque, New Mexico, United States Sheraton Albuquerque Uptown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at the Sheraton Albuquerque Uptown. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesWelcome and...

  • Hospitality Desk Associate

    2 weeks ago

    Albuquerque, New Mexico, United States Wellbridge Full time

    Unlock Your Potential as a Hospitality Desk AssociateAt Wellbridge, we're committed to delivering exceptional experiences for our members. As a Hospitality Desk Associate, you'll play a vital role in ensuring our clubs are welcoming and efficient for all guests.About the RoleWe're seeking a positive and professional individual who excels at providing quality...

  • Front Desk Associate

    2 weeks ago

    Albuquerque, New Mexico, United States Atrium Hospitality Full time

    Hotel Front Desk AssociateAtrium Hospitality is seeking a highly motivated and customer-focused Front Desk Associate to join our team at the Albuquerque Embassy Suites.Key Responsibilities:Provide exceptional customer service to guests and respond to their inquiries in a timely and professional manner.Manage front desk operations, including check-in,...

  • Front Desk Supervisor

    2 weeks ago

    Albuquerque, New Mexico, United States Sheraton Albuquerque Uptown Full time

    Job Title: Front Desk SupervisorThe Sheraton Albuquerque Uptown is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Welcome and register guests...

Service Desk Technician

3 months ago

Albuquerque, New Mexico, United States Amentum Full time

Amentum is currently seeking a Service Desk Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

Please note, this is a pipeline position, therefore there may not be an active opening at the time of your application.

You will be a part of a team providing in-depth procedural and technical computer end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound and outbound email, instant messaging, or other tools as assigned and available.

As a member of the team, you will:

  • Resolve issues remotely that have been reported by the customer.
  • Upon completing additional training, you will move to resolve more complex issues.
  • Provide comprehensive Phone, Chat, Web Submission, and Email Support for the efficient resolution of incidents & requests of end-users.
  • Assist the IT Field Techs and cross-functional teams, in the resolution of IT related issues for all supported platforms.
  • Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
  • Route and Dispatch service request(s) to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.

Minimum Qualifications:

  • Must have a High School Diploma / GED and 3 years of experience.
  • Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
  • Must have a working knowledge of PC operations which include Hardware, network settings, operating system, and MS Office applications.
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 50 WPM.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans