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Customer Success Manager II, Consumer Interactive
3 months ago
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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.Come be a part of the Global Operations - Consumer Interactive Delivery team We work in a fact paced environment delivering big data solutions to our customers. Our data assets are used by our customers to create interactive websites, grow their consumer portfolio as well manage financial risk.
The Customer Success Team partners with Sales and our Customers to understand their strategy and align the project scope to our product capabilities. We translate and document "the ask" into 'TU speak' so that our technical teams can implement. We then assist with integration and production launch providing best in class service along the way.
"We are empowering a marketplace that can offer consumers a broad array of financial options to buy homes, cars, durable goods and all of the necessities in life that, in our absence, would be nearly impossible to afford." -Tim McCarthy; SVP
What You'll Bring:
- Expert in client-facing functions that support existing and new client deliveries end to end - from initial scoping and quoting through implementation and post-production support
- Experience in analyzing and documenting business requirements
- Ability to foster enterprise relationships directly and successfully navigate a matrix organization
- Experience managing individual contributors on daily workload, change management, issue resolution, and career development
- 6+ years of professional experience; Bachelor's degree in finance, management, or computer science or equivalent field.
We'd love to see:
- Knowledge of the Consumer Credit Reporting Industry and/or Financial Services
- Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
- Ability to establish KPI's around workload and performance
- Driven by intellectual curiosity and independent thinking
- Strong technical acumen
- Professional, positive, and outgoing demeanor
Impact You'll Make:
- In the first 90 days - Gain a high-level understanding of products and which are leveraged by the customers supported in your space.
- Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
- Beyond 90 days - Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
- Leverage historical metrics as a baseline of what good looks like and identify areas of improvement
#LI-TE1
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Manager II, Post-Sale Technical ConsultingWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
