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Director of Event Services| Ryan Center and Boss Ice Arena

3 months ago

Kingston, Rhode Island, United States teamworkonline Full time

Overview

The Director of Event Services will manage every aspect of their assigned events and those of their staff from the advance planning stages through the end of the event; may help hire, train, schedule and supervise all event managers and staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pays a salary of $60,000 to $70,000

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

end date 9/24/2024

Responsibilities

  • Plan, service and supervise large events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Complete all duties with a customer service focus through teamwork and dedication
  • Assist in the advancement of events/shows
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Advise lessees on services available form independent contractors for events
  • Recruit and train event, parking and security staff
  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all events staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Assist and direct changeover crew with breakdown and setup of events
  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Regularly serve as Manager on Duty as scheduled

Qualifications

  • Seven (7+) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
  • Bachelor's degree or more from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Strong oral and written communication skills
  • Ability to work on multiple projects at one.
  • Ability to stand and walk for long periods of time, climb stairs and occasionally lift up to 40 lbs.
  • Advanced proficiency with Microsoft Office Applications as well as the Internet.
  • Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.
  • Must have a valid driver's license and vehicle.
  • Possession of, or ability to obtain, a current CPR certificate
  • Knowledge of Operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Experience with event settlements, flash reports, budget preparation and control
  • Familiarity of A/V equipment and electronic systems in public assembly facilities, is a plus.
  • Familiarity with terminology used in entertainment/convention/public assembly settings