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Security Supervisor

2 months ago

Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary of Position:

The Security Supervisor must supervise, support and perform protective and enforcement functions in a courteous and restrained manner to maintain a safe and secure environment. These functions include emergencies, undesired conduct, disturbances and threats to life and property.

Essential Functions:

  • Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
  • Communicate using cell phone and two-way radio (with earpiece).
  • Maintain order in the resort focusing on the welfare of the guests and associates.
  • Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property.
  • Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
  • Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
  • Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
  • Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
  • Check employee packages as they exit to ensure that food/property is not removed without permission.
  • Screen persons at various entrances to ensure they are authorized guests.
  • Store and record lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner.
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Escort guests and employees as required to parking lots and their destinations.
  • Assist guests with door lock problems using moderately complex hand-held electronic apparatus.
  • Conduct lengthy surveillance of suspicious persons and/or remote parking areas of the property.
  • Assist with key control and other security supportive functions as directed by Security Management.
  • Required to prepare and distribute an end of shift report to the Director of Security after every shift.
  • Communicate and coordinate with local police and fire departments to ensure timely response to emergencies in conjunction with Security Officers needing additional assistance from public service agencies.
  • Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
  • Any other tasks assigned by the Area Dir, of Security, Resort Management and/or the General Manager.

Qualifications:


Education: High School Diploma or GED

Experience: Prior customer service experience preferred.

Certificates or Licenses: National EMT Certification preferred

Knowledge, Skills, and Abilities:

  • Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
  • Ability to make independent decision.
  • Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas.
  • Ability to visually detect signs of an emergency.
  • Ability to follow written or verbal instructions.
  • Ability to climb stairs at a rapid pace.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software.
  • Professional Appearance: Exhibits an appearance appropriate, specific grooming standards are available for review in Human Resources.

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Source: Hospitality Online