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Member Service Representative
3 months ago
TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Dallas, TX 76180 area
ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF DALLAS, TX 76180 area.
Position: Member Service Representative (working in the Account Services department)
Job Description
- To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
- Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
- Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
- Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
- Handle a call volume of calls daily
Qualifications
- High School Diploma/ GED required
- 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
- Ability to work in a fast-pace high-volume call center environment
- Willingness to help others and ability to navigate difficult conversations
- Professional written and verbal communication skills
- Strong computer knowledge and data entry/typing skills
Regular Work Schedule: Full-time, 40 hours per week, Monday-Saturday (First & Second Shift options available) hours range between 8AM - 10PM
- CURRENT shift times available range between the hours of 8:00AM - 10:00PM
- Monday-Saturday (All Saturday's required. will have 1 rotating off day during the week) **MUST have a 6 day availability to work
- Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
MANDATORY 3 week paid training period M-F 2:00PM-10:30PM CST. Directly after training there will be a MANDATORY 2 week Nesting period M-F 2:00PM-10:30PM CST. After nesting, you will transition to designated M-S schedule.
If you are interested and qualify, please apply with your updated resume
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
