Program Management Manager, Issue Management Office

4 weeks ago

Bloomington, Illinois, United States Freddie Mac Full time

At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac's hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview:

Do you have a passion for understanding customer needs and leading information security risks and issues? Do you thrive in a fast-paced and constantly evolving environment? The Program Manager will support the Information Security department within EO&T, Freddie Mac's largest line of business.

Our Impact:

  • The individual will lead a team that is responsible for program management of Issues and offerings across EO&T, as well as the be involved in large corporate / cross divisional efforts.
  • Our offerings team is responsible for planning, evaluating, monitoring, reporting, and facilitating delivery of Issues and business or technology projects initiated by various EO&T departments.
  • We engage many business areas across the company including technology, to identify and resolve impacts related to Issues offerings being implemented to ensure successful Issue closure and/or rollout and adoption with business partners.

Your Impact:

  • Responsible for the management of a portfolio of Issues and related technology efforts (project management responsibilities include building and implementing comprehensive project plans plans, status reporting, stakeholder management, Issue closure and project rollout planning)
  • Responsible for managing a team of project managers assigned to manage the individual Issues and projects.
  • Partner closely with the EO&T Risk Management team and Issue Owners to coordinate Issue delivery activities.
  • Sometimes referred to as an internal consultant using skills to perform needs and/or gap analysis between current and future state and working on multi-disciplinary projects that require a broad understanding of the firm and its key functions.
  • Collaborate with internal business partners, Internal Audit, and Enterprise Risk Management.
  • Develop a solid understanding of the Issue Management methodology, project management governance change initiatives, and business processes.
  • Develop creative alternatives to business and technical issues arising from impact assessments to achieve offering objectives
  • Have direct interaction with management regarding status, progress, and impediments.
  • Effectively manage assigned efforts through the use of standard project management tools, including project work plans, issue logs, status reporting.
  • Sound multi-tasking and organizational skills: project management, well organized, dependable, assertive, and results oriented.
  • Ability to facilitate meetings and conference calls (managing the flow and keeping them on track) including scheduling the meetings; developing agendas and meeting minutes; providing and documenting, tracking, and following-up on action items from the meetings.
  • Ability to set standards for the team.

Qualifications:

  • At least 8-10 years of project management experience.
  • At least 3 – 5 years of management and leadership experience.
  • Knowledge of Issue Management and Risk Management.
  • Knowledge and experience developing Project Plans and Dependency documents
  • Knowledge and experience applying basic project management processes
  • Proven experience and ability to meet expectations in a process-oriented environment
  • Strong written and verbal skills
  • Ability to interface directly with the client and cross functional project teams to facilitate project delivery on schedule with minimal oversight
  • Proficient with Microsoft suite of applications; to include Project, Excel and Word

Keys to Success in this Role:

  • Ability to multi-task and prioritize workload; often times supporting multiple concurrent effort in various capacities (leading one or more efforts while supporting others)
  • Strong business judgment and decision-making skills; problem solving, coupled with attention to detail
  • Relationship building within and outside of the IMO organization
  • Stay current on policies, processes and procedures that impact product and Issue delivery process improvements
  • Ability to lead the team

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Full timeJob Category:AdministrationFLSA Status:Exempt

The anticipated annualized base salary range for this position is $114,000 to $172,000 and is eligible to participate in the annual incentive program.

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