Senior Portfolio Operations Manager, Commercial

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Opportunity

Are you ready to take the reins and lead the charge in maximizing the performance of distributed generation solar assets? As a Senior Commercial Portfolio Operations Manager, you will play a pivotal role in optimizing solar photovoltaic (PV) assets and energy storage projects. Reporting directly to the Manager of Commercial Operations, you'll collaborate closely with our dynamic team, taking ownership of client relationships from onboarding to performance reporting and day-to-day asset management. This role is not just about managing assets; it's about shaping the future of sustainable energy.

For this next hire, we are prioritizing candidates on or near Pacific time zone.

What You'll Do

• Manage client relationships of our most sophisticated commercial asset owners, investors, or developers.
• Partner with our Client Success team to strategize for client growth opportunities and quarterly business reviews
• Provide professional expertise around preventive and corrective maintenance to maximize production.
• Provide professional summary and deep explanation, as needed, of monthly asset performance
• Oversee a portfolio of MW of distributed solar assets, driving efficiency and maximizing output (post-installation and PTO).
• Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.
• Create and manage tickets for planned and unplanned service activities.
• Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.
• Possibility of travel up to 2 times per year to visit high-priority clients and build long-lasting relationships

Who You Are

• Excellent written communication skills, including professional email etiquette with an eye for relationship-building
• Exceptional verbal communication skills with previous experience in client success or customer service
• Strong interpersonal, communication, and organizational skills
• Professionally minded; focusing on quality and quantity of deliverables
• Thrive in a fast-paced, growth-mode environment
• Highly organized and capable of driving multiple projects simultaneously
• Strong technical understanding of business operations
• Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
• Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client.
• A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.
• Strong attention to detail and accuracy
• Enjoys change and can quickly adapt to the needs of the business and team
• Ability to stay cool under pressure

Experience You'll Need

• 4+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
• 2+ years of experience must be in Commercial asset management tracking priorities, deadlines, and response times based on production loss and asset size
• Proven experience in client success, customer service, or account management, where you've demonstrated exceptional communication and relationship-building skills.
• Deep understanding of solar monitoring DAS platforms (examples: AlsoEnergy & SolarEdge), and the ability to interpret solar system design drawings.
• A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape.

Experience That's a Plus

• Experience in Battery Storage technologies, showcasing your versatility and adaptability in this rapidly evolving field.
• A NABCEP Certification is an extra feather in your cap that demonstrates your commitment to excellence in solar energy.

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We're Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Here are the roles in this career track:
• Portfolio Operations Lead
• Manager, Portfolio Operations
• Technical Operations Manager
• We're a fast-growing startup, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.