Device Technician

1 month ago

Fort Myers, Florida, United States Lee Health Full time

Location:Information Systems Gateway Blvd.Suite 200Fort Myers FL 33913

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$ $34.15 / hour

Summary

The Device Technician is a customer facing position that provides support to the organization's endpoint desktop computing environment. Device technicians are responsible for installing, configuring, maintaining, diagnosing, repairing, and upgrading all hardware and software to ensure optimal workstation performance. Additionally, troubleshoots problems and resolves issues in accordance to our Service Level Agreements and departmental practices. Providing assistance to onsite and remote end-users are routine daily tasks. Ability to analyze user requests, build new endpoint computer systems, and deploy printers for small to medium sized projects is a requirement. Device technicians are responsible for resolving incidents and tasks using ServiceNow and accurately maintaining computer equipment in the hardware asset management system.

This position requires good listening skills, ability to recognize problems and respond accordingly, systematically gather information, sort through issues with assistance, seek input from others, and make timely decisions. Serves as a collaborative team member in the areas of work ethic, values, and customer service while demonstrating compassion for patients and the community. Develops and maintains effective relationships and communications with leaders, technical/application teams and external customers. Assumes other duties as assigned.

RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orBachelor'sRequiredAdditional RequirementsMay accept 3 years of experience in lieu of educationExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/
Preferredand/or1 Year
Preferred1 year of application IS integration/development experience preferred
State of Florida Licensure RequirementsLicensesRequired/
Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferredand/or
Other Requirements

This position requires good listening skills, ability to recognize problems and responds, systematically gathers information, sorts through issues with assistance, seeks input from others, makes timely decisions. Serves as a collaborative team member in the areas of work ethic, values, and customer service while demonstrating genuine concern for patients and the community. Develops and maintains effective relationships and communications with leaders, technical/application teams and external customers. Assumes other duties as assigned.

US:FL:Fort Myers

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