Patient Access Representative Lead

1 month ago

Saint Paul, Minnesota, United States Optum Full time

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into the electronic medical record. Collaborates with leader to ensure the team operations are staffed and working effectively.

Location: 333 Smith Ave, Saint Paul, MN 55102

Primary Responsibilities:

  • Greets and welcomes patient in person
  • Collects demographic and insurance information
  • Checks in or interviews patient to complete appropriate paperwork
  • Directs patient to their appointment or procedure
  • Uses resources, tools and procedure to complete registration for complex accounts
  • Verifies eligible and benefits information for payers and interprets results focusing on complex billing situations
  • Obtains cost information and explains information to patient as necessary
  • Collect co-pay or deductibles
  • Assists and counsels patient with application process for available financial assistance programs
  • Uses resources tools and procedures to complete accounts in assigned work queues
  • Collaborates with leader to ensure the team operations are staffed and working effectively
  • Coordinates the workflow among the employees within the work area and informs management regarding the operational needs of the department
  • Directs and checks the work of others
  • Participates in the orientation and training of employees and provides feedback to leadership
  • Provides technical and functional guidance to employees
  • May act as a back-up for all positions
  • Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of Revenue Cycle or Healthcare Insurance experience
  • 2+ years of customer service experience
  • Advanced level of proficiency with excel
  • Intermediate level of proficiency with Microsoft Office products
  • Must be 18 years or older
  • Ability to work 8-hour days, 40 hours per week, weekday shifts 6:30am - 3:30pm
  • Ability to work every other weekend, starting between 6:30am - 10:30am
  • Ability to work on call every 3rd week & report to work within 30 minutes as needed

Preferred Qualifications:

  • Leadership experience
  • Epic experience
  • Financial Counseling experience

Physical Demands:

  • Consistent walking, standing, bending, turning, etc
  • Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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