Business Process Transformation Manager

4 weeks ago

Charlotte, North Carolina, United States Brightspeed Full time

Job Description

We are currently looking for a Business Process Transformation Manager to join our growing team As a Business Process Transformation Manager, you will be responsible for driving and leading a number of growth and transformation initiatives with inside of our Enterprise and Wholesale business unit.

In this role as an Individual Contributor, you will work with cross functional teams and senior leaders to create business processes supporting new products, lead efforts to transform current systems and workflows, and drive technical efficiencies as Brightspeed establishes their new system stack.

As a Business Process Transformation Manager, your duties and responsibilities will include:

Coordinate with business leaders and stakeholders to understand business problems, current state process, and technology opportunities/ limitations
Act as a trailblazer to drive cross-functional discovery and decision-making
Develop and document business and systems requirements
Take ownership of issues and gaps identified through your discovery; and creatively drive resolution
Drive key strategic projects as identified by Senior leadership including product launch, system transformation, or position re-engineering
Drive technical and process efficiencies as Brightspeed migrates to new system stack
Champion changes for improved internal user and customer experience
Develop and execute change management and communication plan
Oversee testing schedules, testing logistics, test plans, issues, and resolutions
Provide project management direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team
Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project
Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans
Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task, and project health data

Qualifications:
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

10+ years' experience in Enterprise and/or Wholesale Telcom experience
7+ years' experience in leadership or program management experience
Strong experience leading Sales enablement programs/projects
Bachelor's degree, PMP, or SCRM Master certification.
Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients
Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success
Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule
Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals
Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

#LI-SS1
Additional Information
WHY JOIN US?

** We aspire to contemporary ways of working.**

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice

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