Business Support Manager

2 weeks ago

Charlotte, North Carolina, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

Line of Business Description:

Manages diverse group of TPPs vendors supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations. Functions managed may include: financial control/budgeting and consolidation, submitting and managing contracts with procurement, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

The candidate will be responsible for:
  • Managing diverse administrative functions to seven vendor TPPs that support a very large, complex department or business unit. Responsible for cross-functional support and initiative management within and across the Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations
  • Partnering with operations management teammates, business leaders and subject matter experts to support business operations and business support processes
  • Assisting in execution of the portfolio of meeting routines and supporting processes such as maintenance of functional org charts, stakeholder matrices, documentation library
  • Assisting in the management of over 400 vendor associates that support the end-to-end refresh process
  • Creating and centrally manage / govern SharePoint sites
  • Liaison with COO and business support team members to field key operational questions related to deliverables and/or routines we support
  • Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
  • Responsible for projects related to processes or functions - some with cross-functional or inter-departmental implications


Key Functions:
  • Oversight (on and off boarding, partnering with procurement management)
  • Partner with TPP vendors to support the end-to-end refresh process
  • Coordinate monthly connects with each of the vendors
  • Assist with the validation of vendor monthly invoices
  • Assist with the Data Protection Program tier 1 Third Parties governance and routines


Desired Skills
  • Vendor/contractor knowledge and/or experience
  • Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination
  • Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
  • Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
  • Excellent written and verbal communication skills, collaboration and influencing skills
  • Prior experience managing multiple projects and adjusting to changing deadlines
  • Strong presentation skills and the ability to present key messages, effective recommendations and information in a clear, concise, insightful and influential way
  • Self-starter, high energy and detail oriented; ability to work with minimal supervision
  • Organization, attention to detail and ability to handle sensitive business information is absolutely critical


Shift:
1st shift (United States of America)

Hours Per Week:
40

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