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Vice President, Design
4 months ago
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Job Description
About Zendesk:
Zendesk is a global leader in customer service and engagement software, renowned for its powerful yet user-friendly solutions. At Zendesk, we believe in building better customer relationships through our suite of products that are smart, flexible, and reliable. We're looking for a Senior Leader of Design to lead and expand our design horizons, contributing to the evolution of our brand and product experience.
Job Description:
Zendesk is looking for an innovative and passionate executive to lead their global product design organization. The Product Design Team is responsible for crafting the experiences and interfaces across Zendesk's growing suite of products. The Design Head will lead a diverse team of 100+ people with organizations for Product Design, User Research, Design Systems, Content Design, Prototyping, and Design Operations. You will be responsible for recruiting and managing designers, managers, and directors across our global offices in North America, Europe, and Asia Pacific. Additionally you will work closely with the executive team to define and shape the strategy around how Zendesk can best leverage design.
Key Responsibilities:
- Develop and implement a comprehensive design strategy that aligns with Zendesk's mission and business objectives.
- Lead and inspire a team of talented designers and researchers, fostering innovation, excellence, and growth.
- Collaborate closely with Product, Engineering, and Marketing teams to ensure a seamless and user-centric design approach.
- Guide the design process from concept to execution, ensuring consistency and high-quality standards across all platforms.
- Stay updated with the latest design trends and technologies, integrating cutting-edge solutions into our design practices.
- Effectively manage resources, including budget and personnel, ensuring project goals are met within deadlines.
- Articulate and present design visions and strategies to internal teams and stakeholders.
- Champion a customer-centric design culture across the organization, ensuring that our products deliver exceptional user experiences.
- Oversee the integration of user research and feedback into design processes, ensuring our solutions are tailored to customer needs.
Qualifications:
- Bachelor's or Master's degree in Design, in Human-Computer Interaction (HCI), Industrial Design, Computer Science, or related field
- Background in Customer Experience (CX), Employee Experience (EX), UX Design
- At least 15 years of professional design experience, with significant leadership experience in a tech-focused environment.
- A strong portfolio demonstrating a track record of leading design teams and delivering innovative design solutions, preferably in the software or tech industry.
- Excellent leadership and communication skills, with the ability to inspire and drive a team towards excellence.
- Deep understanding of user-centered design principles and a passion for creating intuitive and engaging user experiences.
- Demonstrated ability leveraging research insights to inform design solutions and product strategy.
- Experience with design software and tools (e.g. Figma, Adobe Creative Suite).
- Ability to work collaboratively across different teams and adapt to a fast-paced, evolving environment.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is -. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.
Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.
Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.
Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.
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