Royal Service Manager
1 month ago
Job Description
Royal Service Manager
Inspiring and engaging. As a Royal Service Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
Ensure employees are informed daily about priorities to personalize service
Ensuring daily assignments/tasks are being monitored and completed by the team in a timely manner
Working manager role; actively engaging via phone calls, emails, and other direct communications within the hotel
Maximize room reservations taken through Royal Service in conjunction with reservations department.
Oversee AI integration of Royal Service systems
All other job duties as assigned
Qualifications:
Qualifications
Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.
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