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Premium Service Coordinator

2 months ago

Austin, Texas, United States teamworkonline Full time

Overview

This position is responsible for servicing the needs of existing Premium Members with exceptional customer service via phone, email, in-person interactions, and web chats, and maintaining constant contact with accounts. The ideal candidate has experience with premium service and is a professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to drive revenue and retention. The position is to be a key contributor to the premium team.

This role will pay a salary of $19.95.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job listing expires after Sept 15th, 2024

Responsibilities

  • Manage relationships with new and existing premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives.
  • Fulfill member requests and quickly respond, resolve, and anticipate customer needs via phone, email, web chat, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.
  • Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue and meet/exceed sales appointed goals.
  • Leverage relationships with new and existing premium members to generate incremental and new revenue through selling premium inventory.
  • Utilize Salesforce to log interactions and important information with customers to enhance customer service efforts.
  • Assist in managing member agreements and corresponding invoices, including having an understanding of their contracts, account information and invoices as needed in collaboration with the sales team.
  • Serve as a point of contact for premium clients and liaison for the premium department.
  • Provide support in performing all necessary informational email communications with premium members.
  • Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations.
  • Participate and contribute to daily and/or weekly to team meetings and training sessions.
  • Perform other related tasks as assigned.
  • Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, long periods of standing.

Qualifications

  • Bachelor's Degree in Business, Sports Management, Marketing or other related field preferred. Relevant experience may be substituted as appropriate.
  • Experience in professional sales and service experience in sports & entertainment preferred.
  • Experience with ticketing and CRM systems preferred.
  • Demonstrated ability to establish solid business relationships.
  • Strong knowledge of service principles.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
  • Ability to work independently and within a team environment.
  • Ability to work flexible hours including evenings, weekends, and holidays.

Working Conditions:

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.