Customer Service Representative

1 month ago


California, United States The Cigna Group Full time
The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Dental team is seeking Customer Service Representatives who are genuinely interested in helping people at some critical points in their lives. As a customer service representative, you will work directly with our customers over the phone by answering any questions regarding benefits and claims. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES


• Answer inbound calls from members, employers and brokers regarding eligibility, benefits, and claims


• An average of 50-70 calls are expected daily


• Take calls back-to-back while toggling through several applications on multiple screens


• Availability to attend 100% training and the first 90 days (about 3 months) of employment


• Resolve customer complaints through independent problem-solving skills and one-call resolution


• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor


• Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures.

QUALIFICATIONS


• High School diploma or equivalent


• 1 year of customer service experience is required


• A dedicated workspace with no distractions is required


• Intermediate proficiency in Microsoft Outlook


• Strong organization skills, written, and verbal communication skills


• Ability to remain calm and helpful even when dealing with difficult situations


• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.



  • California, United States KEPRO Full time

    CNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively...


  • California, United States KEPRO Full time

    CNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively...


  • California, United States Midas International Full time

    Automotive Customer Service Representative/ Service Writer Customer Service (Full Time) • Midas BRIDGEWATER 4867 At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are...


  • California, United States UnitedHealth Group Full time

    You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data...


  • California City, United States Workoo Technologies Full time

    About the job Customer Service Representative The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work...


  • California, United States Mason Controls Full time

    Mason welcomes people who share our determination and high standards to join us in doing work that moves the world forward. We design, manufacture, and market highly engineered products and systems principally for the aerospace and defense markets. Mason, a wholly-owned subsidiary of Transdigm, offers world-class control devices and subsystems — such as...


  • California City, United States Government Employees Insurance Company Full time

    Customer Service Representative - San Diego, CA Salary: $20.35 per hour/$ 41,005.25 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our San Diego, CA office....


  • California, United States International Executive Service Corps Full time

    GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse...


  • California City, United States Leoforce Full time

    Job DescriptionJob DescriptionPosition: Armenian/Mandarin/Cambodian/Korean/Cantonese-English Bilingual Healthcare Customer Service RepresentativeLocation: Remote (California Local Candidates preferred)T-TechDuring a Typical Day, You’llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat...


  • California, United States Monster Beverage Corp Full time

    Position Summary: The Customer Operation Representative process orders daily, communicates delays, product availability and any other pertinent information that relates to the timeliness of Customer’s orders. Heavy communication to both internal & external Customers and departments. Facilitate and support Customer needs within Supply Chain. Provides input...


  • California, United States SynergyDirectLLC Full time

    Job Description We are looking for Patient Service Representative to join the team! The Patient Service Representative will be responsible for: Scheduling appointments and/ or surgeries for patients Check patients in and out Verify demographics Collect co-pays Insurance verifications / authorizations / referrals / worker's comp The Qualifications for a...


  • California City, United States Leoforce Full time

    Job DescriptionJob DescriptionPosition: Armenian/Mandarin/Cambodian/Korean/Cantonese-English Bilingual Healthcare Customer Service RepresentativeLocation: Remote (California Local Candidates preferred)T-TechDuring a Typical Day, You’llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat...


  • California, United States UnitedHealth Group Full time

    You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data...


  • California, United States Pizza Hut Full time

    Pizza Hut - 1003 W BUCHANAN ST [Restaurant Associate / Crew Member] As a Restaurant CSR at Pizza Hut, you'll: Answer the telephone with a smile in your voice; Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS system; Greet Carry-Out customers; Assist in preparing menu items; Assist with all...


  • California, United States Malaysia Full time

    Full time Add expected salary to your profile for insights Customer Service Representative for the Lumileds Customer Service Department in order to support Order Management activities for internal and external customers. What You Will Do: Supports all customer order management related requirements (order entry till billing). Be responsive and process order...


  • California, United States International Executive Service Corps Full time

    GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse...


  • California, United States International Executive Service Corps Full time

    GROW WITH US As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse...


  • California, United States Hatch Full time

    There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether...


  • California, United States Emmahightower Full time

    Customer Relations Representative - State Farm Agent Team Member Full Time in Orange, CA Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow...


  • California, United States Veterinary Medical and Surgical Group Full time

    PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between...