![International Rescue Committee](https://media.trabajo.org/img/noimg.jpg)
Digital Experience and Product Officer
7 days ago
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview:
Program Officer, Digital Products will report to CORE's Deputy Director, supervise the Digital Product team, and collaborate with other CORE team members to align messaging across platforms and develop strategies to enhance the CORE website ), Settle In website, and Settle In mobile app, with specific consideration for user-centered design and literacy (language/digital) needs of refugees and other newcomers. This position will manage day-to-day operations of CORE's digital products and support the overall strategy and development of CORE's digital products.
The role will be highly collaborative with CORE and IRC teams, funding partners, and other stakeholders. This role will develop and implement product strategies that support content teams in developing, publishing, and managing content.
Major Responsibilities:
Product Strategy and Vision
- In collaboration with CORE staff, contribute to the product vision, strategy, roadmap, and development of CORE's digital products (CORE website, Settle In website, Settle In mobile app);
- Analyze market trends, gather user feedback, and collaborate with stakeholders to define and evolve the product vision;
- Develop clear roadmaps; prioritize and implement features based on their impact on business goals and user needs;
- Identify, develop, and implement product content strategies to improve taxonomies, tagging, information architecture, microcopy, etc., across CORE's digital platforms, to support CORE's content teams in developing, publishing, and managing content;
- Develop and maintain SoPs and other documentation to ensure CORE is effectively and efficiently managing and developing its digital products.
Research and Innovation
- Collaborate with CORE's Monitoring & Evaluation Officer:
- To develop, plan, and execute assessment strategies (analytics monitoring, A/B testing, surveys, user testing, etc.) to evaluate CORE's digital platforms and solve complex problems, identify recommendations, and improve the overall user experience of CORE's digital platforms;
- In executing user surveys, user feedback initiatives, and user testing for both web and mobile users, to ensure frequent and actionable user feedback is incorporated into product roadmaps and prioritization decisions;
- On the creation of KPI or M&E frameworks, product surveys, dashboards, user segments, etc. to provide a clear and actionable picture of how CORE's products are being used.
People and Product Management
- Manage and support a team of one to two Digital Product Managers to achieve product objectives, including overseeing uploading of digital content across CORE's digital platforms leveraging Drupal, WordPress, and Phrase TMS;
- Oversee routine maintenance and quality assurance, and ensure operation of Settle In app on Google Play and Apple App stores, and select and manage vendors/consultants for project implementation, as necessary;
- Support Digital Product team members in managing vendors that support development and maintenance of CORE's digital platforms.
Leadership and Collaboration
- Represent CORE at meetings, internal and external workshops and conferences, and other events as needed;
- Support in the development of work plans and manage the day-to-day workflow of projects relating to CORE's digital platforms, ensuring that goals are met and within resource or technical needs.
- Identify opportunities for continuous improvement and recommend a way forward to enhance effectiveness and/or efficiency.
Job Requirements:
- Undergraduate degree required, preferably in digital communications, project management, human-centered design, library science, or related field;
- 4+ years of demonstrated experience managing digital products across web and mobile with large userbases. Equivalent combination of education and experience will also be considered;
- Experience developing digital platforms for diverse, multilingual populations;
- Demonstrated experience managing teams and staff supervision experience;
- Experience directly engaging with existing userbase to gather feedback, and evolve a digital product based on user needs;
- Knowledge and familiarity with the modern product marketing and analytics toolset, including tools such as Google Analytics, Firebase, HotJar, or other testing/analytics tools;
- Excellent collaboration skills, with the ability to understand and communicate product needs and requirements from a diverse set of organizational stakeholders, and to communicate effectively with non-technical collaborators.
- Strong detail-oriented execution skills, and the ability to lead teams on the ground to move projects involving many stakeholders from conception to completion.
- Knowledge of refugee resettlement or Cultural Orientation programs strongly preferred;
- Demonstrated ability to identify and tackle unstructured problems and provide clear, organized plans of action that lead to measurable results.
Working Environment: Remote position.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
#LI-JT1
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
-
Vp Product Management, Fintech
2 weeks ago
New York, New York, United States Product and Technology Full timeJob no: ABrand: Product and TechnologyWork type: Full timeLocation: New YorkCategories: Operations & Professional Services, Finance & Strategy, Information & TechnologyVP Product Management, FinTechFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane,...
-
Digital Production Designer
1 week ago
New York, New York, United States New York City Campaign Finance Board Full timeThe New York City Campaign Finance Board manages New York City's small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress.We eliminate barriers to participation by providing...
-
Digital Product Manager
2 weeks ago
New York, New York, United States Insight Global Full timeA large financial services client is looking for a Digital Product Manager to join their Registered Investment Advisor Custody Platform group. The ideal candidate is a natural problem solver. We are looking for someone with innate curiosity, a commercial mindset, and a passion for understanding client needs. In this role you will collaborate closely with key...
-
Digital Product Manager
2 weeks ago
New York, New York, United States Techunting Full timeJob Description:Hey there! Looking to join an awesome team as a Lead Product Manager? This role is a mix of various positions like Lead Business Analysts, Product Owners, and Scrum Masters. Your main goal? Guiding multiple Agile software development teams to deliver continuous business value. You'll work closely with business leaders, stakeholders, and teams...
-
Senior Manager-Digital Product Management
2 days ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Senior Associate-Digital Product Management
3 weeks ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Product Demonstrator
2 weeks ago
New York, New York, United States Product Connections Full timeJob Posting: $200 Hiring Bonus when you join our team after completing just 8 shifts Apply now and start your journey with us while enjoying this limited-time incentive.$20 - $25 per hourBenefitsWeekly PayFlexible Schedule: 2-3 Days Per WeekEquipment Reimbursement (where applicable)Training Provided: Online and on-the-job trainingBenefits: Medical, Dental,...
-
Senior Associate-Digital Product Operations
1 week ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Manager-Digital Product Management
1 month ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Manager, Digital Product Management
1 month ago
New York, New York, United States Tapestry Full timeCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.A...
-
Digital Senior Product Owner Onsite
1 month ago
New York, New York, United States NTT Data Vertex Software Inc. Full timeApply for Digital Senior Product Owner Onsite, Career Progress Consultants in New York City for 3 - 5 Year of Experience on
-
Manager, Live Production and Digital Displays
1 month ago
New York, New York, United States teamworkonline Full timeWHO WE ARE:Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the Delaware Blue Coats, the Utica Comets, the Sixers Innovation Lab Crafted by Kimball, and renowned esports franchise Dignitas. Led by...
-
Manager - Digital Product Management
3 days ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Digital Production Assistant, SEO
1 week ago
New York, New York, United States Fox Corporation Full timeOVERVIEW OF THE COMPANYFox News MediaFOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Audio, FOX News Books, the direct-to-consumer digital streaming services FOX Nation and FOX News International and the newly announced platform FOX Weather. Currently the number one network in all of cable, FNC has...
-
Office Experience and Events Assistant
7 days ago
New York, New York, United States Boston Consulting Group Full timeWHAT YOU'LL DOThe Office Experience and Events Assistant primary responsibility is to partner with the Office Experience and Events team to drive the affiliation and events agenda for the New Jersey office and to maintain the overall hospitality and appearance of the office. You will team onsite at our New Jersey location with other members of the OE Team to...
-
Digital Designer
6 days ago
New York, New York, United States Aquent Full timeAre you passionate about beauty? Our iconic client is seeking a Digital Designer to join their team. The Digital Designer oversees concept development, design, and production for a global beauty brand's digital platform. You lead digital photoshoot conceptualization and asset production, collaborating closely with in-house teams. Ensure deliverables meet...
-
Digital Media and Advertising Strategist
1 month ago
New York, New York, United States Eulerity Full timeEulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises.Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video,...
-
Digital Operations Coordinator
1 month ago
New York, New York, United States NBCUniversal Full timeCompany DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and...
-
Activation Lead, Digital Adoption
2 weeks ago
New York, New York, United States MetLife Services and Solutions, LLC Full timeAbout the Job Title and the Company: The Global Brand and Marketing Organization is undergoing a significant transformation focused on delivering value to businesses and customers. We are looking for marketing experts who can combine strategy and execution seamlessly. Join us at MetLife, one of the world's top financial services companies providing...
-
Digital Specialist, Soundview Market
2 weeks ago
New York, New York, United States UBS Full timeUnited States New York Business management, administration and support Global Wealth ManagementJob Reference #BRCity New YorkJob Type Full TimeYour role We're looking for someone with these qualities who can:Partner closely with the Market Executive, market management teams and the Client Service Center (CSC) in support of key digital and technology...