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Manager-Digital Product Management
4 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Enterprise Digital Application Experiences team is a core part of cardmember acquisition, having responsibility for growing new accounts acquired, billed business acquired, and accounts receivable by accelerating the completed applications experiences for our global customer base.
In this role, you will support the acquisition experience for the US Consumer market. Your goal will be to provide a robust and streamlined experience for our applicants. You will anticipate capabilities needed to address regulatory requirements, streamline the application process, and simplify the jobs of our customer service team. You will do this by working in partnership with teams across US Consumer to develop an understanding of customer needs across all channels such as online, telemarketing, in-person, and partner.
You will work among high performing engineering and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.
Does this sound like you?
As a Product Manager, you will;
Define the product vision, strategy, roadmap and growth opportunitiesAssess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategyWork closely with your partners and colleagues to create and maintain a feature backlogCraft high quality user stories with robust acceptance criteriaTake a leading role in the iteration planning and product release plans, creating clear sprint/increment goalsTake a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goalsDevelop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas.Keep up to date with industry, competitor, and new trend Qualifications: You should have the following skills and qualifications: 3 years of experience in Product Management/DevelopmentPassion for creating best-in-class products and customer experiences with a customer-first mindsetAbility to build, maintain and prioritize a product backlog· Proven track record with consumer-facing product(s) and a core product visionAbility to effectively adapt under changing task priorities and in a fast-paced environmentHighly organized, critical thinker with a strong attention to detailExcellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectivesDemonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact Experience in matrix organizations and cross-functional environmentsBachelor's Degree Experience with Agile software development and collaboration tools such as Rally Software, Atlassian (JIRA) Suite, Slack a plusPrior experience within PEGA or JAVA is a plus Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
