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Collections Analyst

2 months ago

Farmington, New Mexico, United States Liberty Latin America Full time
*What's the role?

The Analyst, Collections, is responsible for the efficient monitoring and reporting of customer deposits, bill payments and credit account re-charges across all payment channels and customer segments.

Additionally, the position is responsible for the efficient reporting and active collections of debt for delinquent accounts in accordance with established procedures across all customer segments.

The position reports to the Manager, Credit and Collections.

  • How can you add value?
  • Monitors and collects outstanding revenue in accordance with agreed targets.
  • Records and monitors payment plans and promises to pay by customers and takes appropriate action on accounts which are in default.
  • Manage credit related calls coming into the department.
  • Contacts customers who have exceeded their credit limits before action is taken.
  • Monitor all accounts assigned to ensure that they are settled within 30 days.
  • Ensures that all accounts/services in the relevant categories are suspended, (barred and
  • disconnected) where applicable.
  • Prepares payment demand letters.
  • Ceases all eligible accounts.
  • Preparation of accounts for external debt collectors, which may include but is not limited to Commission preparation, query resolution, approval of lists for the credit bureau and report analysis.
  • Operates processes to improve cash flow and reduce receivables to minimize bad debt ratio.
  • Ensure processes are aligned for SOX approval.
  • Review all assigned accounts for potential bad debt loss and reserve recommendations.
  • Review the status of assigned customer accounts and implement the necessary action to maintain them within established credit terms.
  • Work closely with Credit, Customer Operations, Enterprise and Commercial, Billing, Accounting, Tax and Treasury in order to improve processes impacting cash flow.
  • Establish appropriate monitoring reports of collection performance and trends and report those findings to senior management.
  • Ensure compliance with all credit policies, collection rules and regulations.
  • Takes appropriate action on all returned cheques.
  • Files customer correspondence in accordance with company policy.
  • Responds to queries from employees and external parties.
  • Records and resolves customers' queries in accordance to company policy and service standards.
  • Prepares and submits weekly and other reports as required.
  • Where necessary, meets with customers to discuss overdue accounts.
  • Performs other duties ancillary to or related to the foregoing as assigned by the Department Manager and/or CFO.

How can you add value?*Education and/or Experience:

  • Bachelor's degree in a quantitative field (Finance, Accounting, Statistics) or similar sound secondary education

Knowledge & Experience:

  • Minimum of 3 years of work experience with revenue, credit, and collections.
  • Good experience of accounting principles, specifically the accounts receivable area and revenue recognition.



  • Experience dealing with large volumes of customers.


 Knowledge of laws, regulations and rules concerning collections.

Skills & Abilities:


 Possess excellent customer service and client relations' skills.


 Exceptional analytical skills for large data volumes


 Knowledge from working with Finance in a Central Operations environment.


 Strategic planning and thinking essential.


 Proficient computer skills using Microsoft Word, Outlook, Excel and PowerPoint software.

Strong communication skills:
ability to identify and communicate relevant information and interface with multiple groups, including senior management.


 Perceived as approachable and helpful.


 Ability to make balanced decisions in terms of risk, cost, benefit with a pragmatic approach.


 Results driven personality with desire to create efficiencies with a continuous improvement mindset.


 Ability to break down problems into meaningful parts and come to rational and well-thought-out conclusions.


 Attention to detail, completeness, and accuracy.


 Willingness to adapt quickly to changes in direction.


 Internal motivation to seek out answers, generate ideas, and develop new skills.


 Ability to work in an open office environment, based on company office policies.


 Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assessment, background check and drug test will be required to successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.



 Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to feder.